Question 1

Can I use my current frame with my Tempur-Pedic Mattress?

Accepted Answer

Yes. We design our mattresses to fit most standard size bed furniture and frames.

Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.

If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Question 2

How does my new mattress arrive?

Accepted Answer

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.

The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Question 3

What is the difference between Medium & Medium Hybrid in feel?

Accepted Answer

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.

Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

Question 4

Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

Accepted Answer

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Question 5

Do you have replacement covers for mattresses?

Accepted Answer

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

Question 6

Can I use my current bed frame with a Tempur-Pedic mattress?

Accepted Answer

Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. However, ensure your frame is completely flat and has solid center support, especially if not using a Tempur-Pedic foundation, to avoid voiding the warranty.

Question 7

How will my new Tempur-Pedic mattress be delivered?

Accepted Answer

Select Tempur-Pedic mattresses arrive with free White Glove delivery, where the mattress is unpacked and set up in your home. The TEMPUR-Cloud model ships compressed in a bag for self-setup and is delivered by UPS without old mattress removal.

Question 8

What is the difference in feel between Medium and Medium Hybrid Tempur-Pedic mattresses?

Accepted Answer

Medium Hybrid mattresses combine the signature TEMPUR® material with a coil system, offering more responsiveness and a slightly softer feel than Medium non-hybrid mattresses, which are made entirely of foam.

Question 9

Do you offer custom mattresses for RVs, boats, planes, or other non-traditional locations?

Accepted Answer

Yes, custom sizing is available through an authorized partner. Providing your custom dimensions will expedite the ordering process. Contact their Sleep Expert at 888-811-5053 for assistance.

Question 10

Are replacement covers available for Tempur-Pedic mattresses?

Accepted Answer

Yes, replacement covers are available for mattresses with removable covers and can be ordered online for current models or with assistance in-store for older models.

Question 11

What are the Tempur-Pedic Flagship Store's operating hours?

Accepted Answer

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Question 12

What payment methods are accepted at the Tempur-Pedic Flagship Store?

Accepted Answer

The store accepts American Express, Apple Pay, cash, check, Diners Club, Discover, financing options, Mastercard, and Visa.

Question 13

Does the Tempur-Pedic Flagship Store offer in-store pickup and delivery services?

Accepted Answer

Yes, both in-store pickup and delivery services are available for your convenience.

Question 14

What nearby places can I visit before or after shopping at the Tempur-Pedic Flagship Store?

Accepted Answer

You can visit nearby spots like the Blue Pomegranate Gallery Southlake for art, San Della's Cafe for pizza, Pure Cafe smoothie and juice bar, and Great Clips hair salons.

Question 15

Are there services nearby that can complement my visit to the Tempur-Pedic Store, such as wellness or beauty options?

Accepted Answer

Yes, nearby options include LaserAway for laser hair removal and skin care, Posh Nails and Spa for beauty treatments, and Waxing The City Southlake for waxing services.

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