Star Furniture - San Antonio

Reviews

• ES

  Erica Sun

  4 days ago
  5.0
  Carl was very nice and quick in getting it all done. Def recommend going to him for any questions
• JK

  Jacqulyn Kennedy

  Jul 4, 2026
  5.0
  Great experience ~ our sales guy Christian was super knowledgeable and helped us pick out 2 living sets ~ one for media room and one for living room , 2 beautiful bedroom sets ~ lots of lamps, bedding and mirrors for a great price! The mgr Jessie was great as well! Glad we made this our last stop bc this is where quality meets luxury and we are very happy with our purchases! Definitely going back!
• AG

  Angela Gass

  Jul 1, 2026
  5.0
  Eddie Mendez at Star Furniture is the most caring, professional, wonderful salesman you will meet. He has helped us coordinate what we wanted & needed and was able to help with a discount. In store, we were able to move items to simulate how it would look in our space. Upon delivery, we did have a technical issue and a couple returns & re-orders, Eddie has been there every single step of the way - again, providing exceedingly above and beyond customer service. Our furniture quality is superior to other brands we have purchased elsewhere and will not hesitate to use Star Furniture for all of our future purchases. I highly recommend you going to see Eddie at Star Furniture if you are in the market for new furnishings.
• DB

  Denise Brown

  Jun 23, 2026
  5.0
  Attentive not pushy sales people. Giant selection. I found exactly the sectional I wanted, which was very cozy and comfortable. If needed, I will shop there again.
• ZM

  zohaib mamdani

  Jun 18, 2026
  1.0
  Walked into Star Furniture yesterday and had a very disappointing experience. It felt either like a bait-and-switch tactic or a poorly executed foot-in-the-door sales approach. We ended up turning around and leaving rather than arguing over the price or trying to negotiate for the amount the furniture was marked at. The store was completely empty, with employees standing around. The first person who approached us introduced himself as the manager (I believe his name was Frank, and his name tag said “Manager”). Unfortunately, he came across more like a new salesperson trying to figure things out than an experienced manager who knew the products, pricing, and how to handle customer concerns. We found a furniture set we liked. The three pieces we wanted were clearly marked at approximately $5,300. When we asked for an out-the-door price, Frank disappeared and came back multiple times, each time with a different explanation. After several trips back and forth, he told us the furniture had been marked incorrectly and that the actual price was around $7,500. Rather than simply acknowledging a pricing mistake and trying to work with us, we got a long sales pitch about how we had walked in during “the best sale in the history of the store” and how the furniture was already 25% off. The whole interaction felt more like a car dealership sales tactic than a straightforward furniture purchase. If he truly was the manager, I would have expected a more professional approach and at least some effort to honor the advertised price or find a reasonable solution. Instead, it felt like our time was wasted. At that point, we lost confidence in the store’s pricing altogether and decided to leave rather than spend more time looking at other furniture and wondering whether the prices were accurate. To make matters worse, we took photos of the furniture because we liked the color and wanted to compare it at home, and those photos clearly show the lower advertised price. The piece itself was only partially genuine leather, with the remainder being a leather-match material, making the price discrepancy even harder to understand. I would also recommend avoiding working with Frank. Based on our experience, instead of honoring the advertised price or making a reasonable effort to resolve the issue, he seemed more focused on selling the furniture at the higher price. Whether it was due to commission, sales goals, or store policy, the result was the same: the advertised price wasn’t honored, and the customer was left frustrated. We didn’t spend much more time in the store after that, but from what we saw, there are plenty of other furniture stores in the area where you can find better quality furniture, better pricing, and a more straightforward buying experience. We chose to take our business elsewhere rather than continue dealing with pricing discrepancies and sales tactics. Overall, a frustrating experience and a poor first impression. We left without making a purchase and would not recommend the store based on our experience. If the furniture is marked at one price, customers should not have to find out after the fact that it actually costs thousands more. That’s a quick way to lose trust and send customers straight to a competitor.

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