Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  2 days ago
  1.0
  Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: UIYFCEUGsryjmn
• RL

  Roger Longoria

  May 6, 2026
  1.0
  These check out spies are totally useless at the checkout point. Me as a veteran am appalled. They just stand there just to make sure that you don’t steal nothing and are watching you like a hawk. What a terrible service.
• QQ

  Quelindo

  Apr 26, 2026
  1.0
  DON'T EVER DO BUSINESS WITH LOWES. I PAID OFF MY CREDIT CARD LIKE A RESPONSIBLE PERSON SHOULD DO. WHAT HAPPENS? THEY TACK ON A FAKE $30 THAT I NEVER PURCHASED. WHEN I CONTACTED WHEN THEY WANT THEIR MONEY BACK OF COURSE THEY ARE GOING TO GET IT. ITS THEIR WORD AGAINST MINE. JUST BECAUSE THEY owe ME A REFUND AND DON'T WANT TO PAY UP 😡😡
• ME

  Monica Enriquez

  Apr 17, 2026
  1.0
  My elderly parents purchased a refrigerator over a year ago and have had to have it serviced twice since. Two days ago it got “fixed.” Yesterday morning everything was melted again. I decided to help because they were getting the run around by Lowe’s and Assurant. I have since found out they were charged for 2 warranties at the time of purchase. My parents only have a receipt for one. I have tried for 2 days now to get this fixed. I asked for it to be cancelled and they said it would be prorated and assessed an administrative fee. An unknown fraudulent charge of $240 would have a refund of $10. I have been trying to get this resolved to no avail. My parents are in their 80’s and have no patience for automated AI systems. This is no way to treat customers.
• AS

  Angela Solis

  Apr 3, 2026
  1.0
  I am so disappointed in how the store treated my 70-year-old dad. He went in for a new door lock and asked them to price match, since that is what it says on the website. The 1st cashier dismissed him and said that they don't do that. He ended up going to customer service where the employee said they do, but not amazon. He informed her that the website said they did and she continued to state he was wrong and they couldn't do it. He showed her the policy and she said no because it has to be sold directly by Amazon. I called him, told him to show the girl that the amazon price was not from a third party seller and she continued to say it was, citing the company Shlage as the third party. I took a screen shot of the part showing that it's from amazon and one of the company policy on line and she said she had to call the manager. After hearing the manager telling him he needed to see my dad pull it up instead of the picture, I facetimed him and showed him. I’m glad that I was able to help my dad but I can just imagine how they are treating others. I am so disappointed in how three different employees treated a 70-year-old veteran. It seems that Lowes needs to have their employees read the company policy again and educate them on what ageism is.

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