Furniture Row

Reviews

• VL

  Valerie De Luna

  1 day ago
  5.0
  Alexandra was amazing and very helpful with picking a sectional for our home.
• IS

  Irma Soto

  4 days ago
  5.0
  Fabian Sanchez is very good. Bian's customer service is outstanding.Charisma about him, that makes everything easy to buy.He's well learned to help you with anything.\nSo I give him a five star there , and I'll be back and I'll look for him if I want to buy anything else. The rug I chose suits for what I was looking for it. Blends in with my living room, it's soft. It's perfect size. I got exactly what I was looking for so appreciate it and furniture road did good..
• CK

  Coby Kimberlin

  Jun 14, 2026
  5.0
  Alexandra Castillo approached my wife and I in a very professional manner. Took time to show us several couches and recliners, paying close attention making sure that we liked what we saw and asked us to sit down to see how we liked the way it felt. And was able to answer all our questions. She was very patient with us older folks. She even took time to listen to our stories. She actually made it an enjoyable experience. Thank you Alexandra.
• LA

  Lillian Allen

  May 29, 2026
  5.0
  They were very helpful and friendly. Fabian showed us and explained all the fancy features of the sofa and loveseat we bought.
• LJ

  L Johnson

  May 28, 2026
  1.0
  I located a discontinued item at this location. It was literally only three in the entire US. I asked for verification that the item was indeed in the store; they pulled the item and sent me a picture of the box. I spoke with the manager to brainstorm ways to get the item shipped to me as the distribution center would not pick it up and ship to the store closest to me. The first salesperson put me off after a day or so. I had to call several times to followup on the item for over a week. I needed dimensions for the prepaid shipping label. The salesperson literally could not measure the box and correctly provide L X W X H. The shipping company would prepare the prepaid label and the store only had to ensure the item was ready for pickup. They were unwilling to assist in coordinating the shipping. The literally missed out on a sale because none of them could problem solve. Very poor customer service!!!

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