Leslie's Pool Supplies

Reviews

• MK

  Mike Karner

  3 days ago
  1.0
  Awful experience with lady working the register today. Although she eventually called her manager to resolve the issue, she was exceptionally rude and argumentative in the process. I went into the store to purchase 2 bottles of Perfect Weekly they advertised for 2 for $80. The store had several signs for this promotion as well. She rang up my purchase and the full price of $49.99 a bottle came up. She explained she needed to enter the special price. No big deal, just make an adjustment and we’re all good. Not today. She rang up again for $44.99 a bottle. I explained the price was still incorrect and she started to argue with me, blaming the computer and said that was the lowest price she could offer. She proceeded to argue with me that this was the correct price even though the sign right in front of her and the two directly behind her said otherwise. Finally I asked her if there was a store manager. She called her manager and said I was yelling at her. No, showing her the sign and calling her out for a mistake is not yelling. I get retail is tough and employees have limited ability, but just be nice about these issues. Treat customers with kindness and these situations could turn into 5 star reviews. Instead I’m leaving this review and will order my pool chemicals online next time. No need to engage with unprofessional employees.
• TG

  Tiffany Gonzales

  May 12, 2026
  1.0
  Upon arriving at the Leslie’s location in Rockwall, Texas, I walked into the store and was immediately met with a loud sigh and sucking of teeth from the employee working there. The young woman then stated, “Yes, can I help you?” in a very rude tone. I explained that I was there to get an update on my pool robot, which I had dropped off weeks ago, because I had not heard back from the manager. As she walked toward the back of the store, she called someone on her personal cell phone. I explained that I simply needed an update because multiple storms were coming through and my pool was becoming dirty and damaged. I needed to know whether the machine could be repaired or if I needed to purchase a new one. She asked for my name, and I responded, “Tiffany Gonzales.” She could not locate my machine until her manager, who was on the phone with her, told her where it was. While speaking with her manager, she began discussing me in an unprofessional manner, stating that I was “mad” about my pool being dirty and that I wanted answers about my machine. Her manager instructed her to tell me that he would “try to get to it in a couple of days” and would call me once he diagnosed the machine. This was the exact same response I had been given approximately 2½ to 3 weeks earlier. I then politely asked whether there were other Leslie’s locations that serviced these machines. She responded, “Of course, everyone does.” I asked if she could provide me with a list of Leslie’s locations within a 25-mile radius. At that point, she became visibly angry and frustrated and said to her manager on the phone, “Can you believe this? She wants me to write down all the stores within a 25-mile radius.” She grabbed a piece of paper from the register but appeared irritated and unwilling to help. As she walked toward the back, I politely asked for her first and last name. She immediately raised her voice and stated, “No, you can’t have it.” I informed her that I intended to file a formal complaint with Leslie’s and again politely requested her name. She refused a second time, stating that I had been “nasty” to her, which was completely untrue. I remained calm and respectful throughout the interaction. I then asked for the manager’s first and last name, and she again raised her voice and continued behaving in a disrespectful and hostile manner. At that point, I requested my machine back. While retrieving it, she slammed my machine twice against the back door area. At that moment, I felt insulted, disrespected, and honestly fearful about the way my property was being handled. I informed her that I had started recording and that I would be making a formal complaint to corporate. I then left the store, took a photo of the outside of the building, got in my car, and left. I contacted Leslie’s corporate office afterward, and they informed me that the employee should never have raised her voice or treated a customer disrespectfully. They also stated that if an employee chooses not to provide their first and last name, they are still required to provide their employee identification number, which this employee refused to do. I want to also acknowledge the Leslie’s location in Forney, Texas. Although it is out of my way, Ryan at that location was absolutely amazing. From the moment I walked in, the customer service was exceptional. He was even able to diagnose my machine over the phone based solely on the symptoms I described, without even physically seeing it. Because of this experience, I will never return to the Rockwall Leslie’s location. I sincerely hope corporate addresses the behavior of both the manager and employee at that store. For anyone looking for pool supplies or repairs, I strongly recommend avoiding the Rockwall location and instead visiting the Forney store for professional and respectful customer service
• DS

  Dawn Sparks

  May 12, 2026
  1.0
  Horrible service. Woman on duty looked angry and didn’t respond to our friendly greeting. Didn’t seem interested in helping us and barely said a word. We walked out pretty quickly. LAME
• CT

  Charla Tambourine

  Feb 13, 2026
  1.0
  False advertising!! 25 lbs of DE (Rockwall store) for $15.99. A complete Lie!!! They have a 3lb bag for ridiculous $29. See the photo of the ad and see its not available at any store but especially the Rockwall location which is identified in the online ad.
• JB

  John Bergman

  Feb 7, 2026
  5.0
  Wow! Literally front door customer service. Donny the store manager drove to another store that had the proper pump and deliver the pump to our front door. All of this during the first day of the jan 2026 ice storm so it could be installed immediately prior to the freezing part of the storm. This kind of service is a rarity to find today.

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