Aaron's

Reviews

• DR

  drew ramos

  6 days ago
  1.0
  I’m extremely disappointed with the customer service I received. I recently moved to the area from San Antonio, where I previously had an account with Aaron’s and had a great experience. Since moving, I called because I had a few questions about getting set up at the new location. I was told that I needed to reapply online, which I did immediately after getting off the phone. I then called back to let the representative know that I had completed the application. However, the young lady I spoke with was extremely rude and unhelpful. She told me that I needed to provide additional documentation. As I was explaining that I was unable to bring the documentation in at that exact moment, I was trying to ask whether there was another way for someone to submit it on my behalf. Before I could even finish explaining or ask my question, she hung up on me. I called back, and unfortunately, she continued to have a very disrespectful and nasty attitude toward me. I’m sure these calls are recorded, so I encourage management to listen to the conversations and review how I was treated. If this is how your customers are going to be treated, then I honestly have no desire to do business with this location. My experience with the Aaron’s location in San Antonio was completely different. They were professional, helpful, and made me feel valued as a customer. I simply moved to a new area and expected the same level of service. I run a multimillion-dollar business myself, and I would never allow one of my employees to speak to or treat a customer the way I was treated today. Customers should not have to feel disrespected when they are simply trying to purchase furniture and become paying customers. I believe your company can do better, and I strongly encourage you to address this situation and make sure your employees understand the importance of treating customers with professionalism and respect. I believe the employee’s name was Nidia, or something similar. Please look into this matter and listen to the recorded calls. I had every intention of purchasing furniture from you, but after this experience, I will unfortunately not be recommending this location to anyone unless the customer service issues are addressed. Thank you for your time, and I hope someone takes this complaint seriously.
• JV

  jarett valentine

  Jun 4, 2026
  1.0
  Horrible for this being my first time using Aaron’s smh
• JE

  Jessica Escobar

  May 9, 2026
  5.0
  They listen and took care of us with dignity and respect
• TG

  Tre Greene

  Apr 23, 2026
  5.0
  Great service!
• JB

  Joshua Brock (Blair)

  Apr 6, 2026
  5.0
  I’ve had nothing but great experiences with Aaron’s! A few months ago, I purchased a couch, refrigerator, and washer and dryer, and everything has been excellent from start to finish. The quality of the products and the customer service have both exceeded my expectations. I especially want to give a big thank you to the GM, Danny, who has always been friendly, helpful, and understanding. It really makes a difference when someone goes above and beyond to take care of customers. We were so happy with our experience that we recently came back and purchased another refrigerator for our garage along with a new bed. Once again, everything went smoothly! I highly recommend Aaron’s for all your furniture and appliance needs. Thank you to the entire team for consistently providing such outstanding service!

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