La-Z-Boy New Braunfels

Reviews

• BT

  Beth Thorman

  3 days ago
  5.0
  Julie Jacks greeted us and listened to what I wanted. She showed me 3 different recliners and we found one that fits me! I'm short and I can put me feet on the floor.
• JC

  James Caudell

  May 10, 2026
  5.0
  We had previously been customers of Lazy Boy and their products are excellent. Our salesman, Ric, did a great job meeting our needs and goals. The furniture is going to be a welcome addition to our home.
• LM

  Lisa Martinez

  May 10, 2026
  5.0
  My husband and I went in about 30 minutes before closing. We originally planned to visit a few other stores, but after talking with Ernesto, there was no need! Customer service means everything to us, and he went above and beyond our expectations. He was incredibly patient with me (I’ll admit, I’m very picky!), and even reassured me that I should be. He never made us feel rushed or pressured to make a purchase, even after we mentioned we were considering other places. Despite it being so close to closing time, he never made us feel like we were wasting his time. His knowledge and expertise really stood out—after just a few minutes of me trying different recliners, he knew exactly what I was looking for. We did end up making a purchase that night, and we’re so glad we did! We’ve truly never experienced customer service quite like the level Ernesto provided. Thank you again Ernesto!
• JF

  Jodi Frazier

  May 4, 2026
  5.0
  All of the staff were exceptionally helpful in our purchase. They allowed us time to browse the showroom without hovering. The interior design consultant helped us pick out the furniture color since we couldn't decide what would match our wood pieces and flooring. Thank you, team, for being thoughtful and helpful in our purchase. We will be repeat customers.
• BF

  Bob Freeman

  Apr 28, 2026
  5.0
  :I was very impressed with the NB store and staff. The lady that waited on us knew the product, easy to talk with, did not rush us, calm, and answered all questions that we had. We liked her service. Our grandson had purchased a recliner there about a year ago & had high praises for the store. He was so impressed that he drove us from Austin to New Braunfels & waited for us while my husband and I shopped. The store has a very good reputation & I agree!