Brand Certified
Ferguson Home
4.1(82 reviews)
Certified by Ferguson Home • Sep 27, 2026
Business Details
6002 42nd St, Lubbock, TX
79407, United States
Certified by Ferguson Home • Sep 27, 2026
(806) 784-3173
Certified by Ferguson Home • Sep 27, 2026
https://www.fergusonhome.com/showroom/branch/lubbock-tx-showroom-0480
Certified by Ferguson Home • Sep 27, 2026
About
Certified by Ferguson Home • Sep 27, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury fixtures, and home design inspiration across Lubbock. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes.
Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit at https://www.fergusonhome.com/showroom/branch/lubbock-tx-showroom-0480 or browse our vast selection on FergusonHome.com. Ferguson Home in : where exceptional design meets expert service.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
Location
Certified by Ferguson Home • Sep 27, 2026
Hours
Certified by Ferguson Home • Sep 27, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday8:00 AM - 12:00 PM
SundayClosed
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/20268:00 AM - 12:00 PM
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/20278:00 AM - 12:00 PM
Reviews
4.1
82 reviews
5 stars
50
4 stars
16
3 stars
3
2 stars
2
1 star
11
- CFCurt FloryFeb 17, 20265.0Beautiful showroom and helpful assistance in the parts department. Great quality parts and fixtures.
- SRSpencer RobnettApr 25, 20241.0My experience with Ferguson Lubbock has been an absolute disaster starting in 2022 with little resolution to date. I have unresolved issues lasting more than a year now. Any efforts to try and get these issues resolved or compensation directly with Ferguson, Fergusons installer Daryl Flood or the manufacturer of the appliances have not been taken seriously. Do not buy from Ferguson if you want them to take serious delivery, installation and warranty issues. We ordered an entire set of high-end kitchen appliances (namely Blue Star) from Ferguson in 2022 and relied on Ferguson to order, deliver and install these appliances through their chosen installer, Daryl Flood. Here is the Recap: -It took 4 months for Ferguson to place my blue star appliance order after they received a 50% down payment -I was lied to by the Ferguson rep when I asked why these appliances were delayed 4 months from the original ship date and was told it was because of covid supply chain issues. The truth is they forgot to place the order and refused to send me any correspondence on when they placed the order because that was "confidential internal correspondence". I was finally told over the phone they did not order the appliances until 4 months after deposit, which is why they were 4 months delayed. -After everything finally got ordered and was ready for delivery, I was required to prepay for the balance of the appliances and the entire installation beforehand. Do not pay for the balance of your appliances or delivery until the installation is complete and the appliances are properly installed and working. -I gave very specific instructions several times to Ferguson to coordinate with their installer Daryl flood, to arrive at the same time on the same day so the appliances could be installed (simple right?) -The Ferguson delivery driver arrived that morning and the installer did not. The driver said that he had a busy schedule, and didn’t have time to wait for the installer, so he gave me 15 minutes for them to get to my house or he was going to “leave my appliances in my driveway…” -We finally get the appliances delivered and installers to show up on the same day and the 3 man Daryl flood crew shows up in the middle of the afternoon to install 8 appliances with a few hand tools and that's it. Even though the manufacturers installation instructions on the 600 pound range called for a liftjack, pallet jack or air sled for install, they didn't have any of the above. They leave the install and spend over an hour to buy liftstraps at the home depot 5 minutes away from my house. -The 3 of them were unable to lift the range on their own with the new straps so I was given the choice of leaving a brand new range in my driveway overnight, or helping the installers lift my range into my house. Only with my help, we finally get everything into the house but now its dark and the crew has to head back to Lubbock without any appliances installed. I had to help lift the range into my house. -After a few weeks we finally get a competent Daryl Flood install team to get everything installed only to find major problems with the brand new appliances below. -The griddle burner on the range not working (finally resolved 3 months after install) -The ice maker on the freezer column not working (finally resolved 5 months after install) -The freezer column is building ice and condensation on the touch screen (still unresolved 1+ year after install) -The refrigerator cycles on and off at random and is making noises a new refrigerator shouldn't make (still unresolved 1+ year after install) -The touch screen on the refrigerator freezes up/blacks out at random times (still unresolved 1+ year after install) -The casters on the fridge and freezer that level the units are broken (still unresolved 1+ year after install) I have been waiting over a year for the above unresolved issues to be fixed and nobody from Ferguson or the manufacturer has been able to locate and dispatch a competent repair service for warranty. Take your business elsewhere!
- DHDwight HoodDec 18, 20215.0Lexi and judy were very helpful!
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home building and renovation?
Ferguson Home offers a wide selection of bath, kitchen, and lighting products from renowned brands, ideal for both new homes and renovation projects.
What are the Ferguson Home showroom hours in Lubbock, TX?
The showroom is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays and major holidays.
How can I return an item purchased at Ferguson Home?
Most items can be returned within 90 days of receipt in resalable condition. You can initiate returns online through your Fergusonhome.com account or as a guest by creating an account.
Is there a restocking fee when returning items to Ferguson Home?
No, Ferguson Home does not charge a restocking fee on returned items.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, check, major credit cards (Visa, MasterCard, Discover, American Express), PayPal, and wire transfers.
How can I set up a return with Ferguson Home?
You can set up a return online by signing into your Fergusonhome.com account, or as a guest, by following the 'Orders & Returns' link and creating an account to proceed.
Are there any nearby locations related to Ferguson Home for additional product needs?
Yes, nearby locations include Ferguson HVAC Supply, Ferguson Bath, Kitchen & Lighting Gallery, and Ferguson Plumbing Supply, which offer specialized products and services.
How can customers use nearby shooting ranges near Ferguson Home for recreation?
Customers can visit nearby Lubbock Shooting Range & Guns or Lone Star Shooting Sports for sports and recreation, offering a fun activity before or after their visit to Ferguson Home.
What home improvement and decor options are near Ferguson Home?
Decor & More Consignment Furniture offers additional home decor and retail products nearby for customers seeking complementary items to Ferguson Home offerings.
How can customers find financial services near Ferguson Home?
Wells Fargo Customer Connection is nearby, providing banking and financial services that customers might find helpful for managing their home project budgets.
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