Lowe's Home Improvement

Reviews

• AA

  Addison

  5 days ago
  1.0
  I had the worst experience I have ever had at this Lowe’s today with one of your employees. I was minding my own business and he was in the same aisle and was making inappropriate comments towards me and my daughter. I could not get a good read of his name tag. It was either Matt or Matthew. I walked away to which he followed me and continued to make comments and laugh. This behavior is so gross and should not be tolerated at all!
• TJ

  Tony Jaramillo

  May 9, 2026
  5.0
  Well they have what you're looking for depending on what you're looking for. Good customer service when you can't find what you looking for. Of course each Lowe's is different so take your pick on which one you want to be at.
• NB

  Nicole Beard

  May 6, 2026
  1.0
  We had Lowe's install our new dishwasher. The technician ran the dishwasher before he left. That evening we noticed an inch of water under our sink (next to the dishwasher). We called Lowe's 3 times and no one would come fix whatever was wrong. They gave us the Installation service number. They told us it would be 2 business days before they could come check it out. Meanwhile, my kitchen continued to leak. Their suggestion was to call a plumber. Um...no thank you.. I've spent enough on the installation part and silly me expected it to be done correctly and not flood my kitchen. So we turned the water off to the house. My husband was able to fix the problem himself but he should of had to fix anything since we had a "Professional" install it for us. Don't have Lowe's install anything for you!!
• LL

  Lorena Lord

  Apr 29, 2026
  1.0
  We contracted Lowe’s in Leander, TX for our kitchen renovation, and it has been a complete nightmare. Our experience with the kitchen department was extremely frustrating from start to finish. Roel, the “designer,” was not professional at all and did an awful job. There was a serious lack of communication—not only between us and the team, but also between Lowe’s and their contractors. We created two design versions (original and updated), but the cabinet company received only the original plan, which had incorrect dimensions. As a result, the cabinets were built in the wrong size, causing major delays and unnecessary stress. Because of this mistake, we had to wait over a month for the correct cabinet to arrive, even though this was not treated as an urgent issue. When the replacement cabinet and accessories finally arrived at the store, the situation got even worse due to disorganization. Some replacement parts were delivered to our home, but the most important piece—the base cabinet—was missing, along with the accessories. Without it, we couldn’t move forward with installing the countertop. We ended up having to go to the store ourselves and help them locate the missing items. They eventually found the base cabinet, but the accessories were lost and had to be reordered yet again. To make matters worse, the wall cabinet was also designed incorrectly. The designer failed to account for the necessary clearance to open the cabinet doors properly, which means it now needs to be redone. After more than three months of constant issues, delays, and headaches, our kitchen is still not finished. They still need to reorder the incorrectly designed wall cabinet and the missing accessories. Customer service has been extremely poor—they show no sense of urgency or accountability. We constantly have to follow up and push them just to get basic things done. Overall, a very disappointing and exhausting experience. I would not recommend using Lowe’s kitchen department in Leander, TX.
• JJ

  Jenna

  Apr 27, 2026
  1.0
  In the garden center checkout April 26 a Teen employee scratched our $50 lowes gift card too hard and destroyed it. the black customer service guy was rude to us and the employee. He was pointing at the young employee and admitted he made a mistake and that there is nothing anyone can do for us. He said there is no one higher than him at the store we could talk to. So they destroyed our $50 gift card and now it's our problem to call the back of the card in hoped we can get our gift card back. The young employee even suggested to the customer service guy that they can just give us a new card and throw them messed up one away. Very frustrating that no one could help us. The worst part is that the customer service guy didn't even seem sorry for us. He didn't even give a crap at all. He was just snooty and had a bad attitude toward all of us. At least say "I'm sorry we cant help you".

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