How do I know if my order is ready to be picked up?

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

How do I return or exchange an item?

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

How do I cancel an item from my order?

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

How do I locate information on recalls and product safety news?

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

How do I place an order with a tax-exempt account?

Visit the customer service desk in the store to apply for a tax-exempt account.

It appears that I’ve been charged multiple times for an order. How can I resolve this?

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Lowe's Home Improvement

Appliance Installation

Professional appliance installation services from Lowe’s ensure your new refrigerator, oven, dishwasher, or laundry unit is set up safely and correctly. Our experts handle delivery, connection, and testing. Schedule local appliance installation today at Lowe’s.

Water Heater Installation

Get consistent hot water with Lowe’s water heater installation. Our licensed installers provide removal, delivery, and setup so you can enjoy reliable performance. Schedule your water heater installation today at your nearby Lowe’s.

Interior Door Installation

Enhance privacy and style with professional interior door installation from Lowe’s. Our installers ensure a perfect fit for bedrooms, closets, and more. Schedule interior door installation today at your local Lowe’s.

Exterior Door Installation

Upgrade curb appeal and home security with Lowe’s exterior door installation. Our experts ensure a weather-tight, secure fit. Schedule your exterior door installation today at your nearby Lowe’s.

Standby Generator Installation

Protect your home during power outages with standby generator installation from Lowe’s. Our pros connect and set up your unit for dependable backup power. Schedule generator installation today at your local Lowe’s.

Vanity Installation

Refresh your bathroom with Lowe’s professional vanity installation. From secure mounting to plumbing connections, our experts handle every detail. Schedule vanity installation today at your local Lowe’s.

Flooring Installation

Transform any room with Lowe’s flooring installation services. Choose carpet, vinyl, hardwood, or tile, and our experts will install it for a polished finish. Schedule flooring installation today at your nearby Lowe’s.

Shed Installation

Get extra outdoor storage with Lowe’s shed installation services. Our team assembles and installs sheds quickly and securely. Schedule shed installation today at your local Lowe’s.

Cabinet Installation

Upgrade your kitchen or bathroom with Lowe’s cabinet installation. Our experts provide precise measurement and secure installation for a seamless look. Schedule cabinet installation today at your nearby Lowe’s.

Window Installation

Improve energy efficiency and curb appeal with Lowe’s window installation. Our professionals ensure proper fit and sealing for long-lasting performance. Schedule window installation today at your local Lowe’s.

Fencing Installation

Boost security and style with Lowe’s fencing installation. From privacy fencing to decorative options, our experts deliver professional results. Schedule fencing installation today at your nearby Lowe’s.

Toilet Installation

Replace or upgrade your bathroom fixtures with Lowe’s toilet installation. Our experts ensure secure fitting, proper sealing, and reliable performance. Schedule toilet installation today at your local Lowe’s.

Wall Oven Installation

Streamline your kitchen with Lowe’s wall oven installation services. Our installers handle delivery, safe connection, and testing for dependable cooking. Schedule wall oven installation today at your nearby Lowe’s.

Roofing Installation

Protect your home with professional roofing installation from Lowe’s. Our installers deliver durable, weather-resistant roofing for long-term peace of mind. Schedule roofing installation today at your local Lowe’s.

Dishwasher Installation

Simplify cleanup with Lowe’s dishwasher installation. Our professionals handle water line and power hookups so your dishwasher runs perfectly. Schedule dishwasher installation today at your local Lowe’s.

Washer & Dryer Installation

Upgrade your laundry room with washer and dryer installation from Lowe’s. Our installers provide safe, efficient setup and connections. Schedule washer and dryer installation today at your nearby Lowe’s.

Shower Door Installation

Refresh your bathroom with Lowe’s shower door installation. Our experts ensure a watertight seal and polished finish. Schedule shower door installation today at your local Lowe’s.

Cooktop Installation

Elevate your cooking space with Lowe’s cooktop installation services. Our professionals deliver safe, precise installation and testing. Schedule cooktop installation today at your nearby Lowe’s.

Kitchen Installation

Transform your home with complete kitchen installation by Lowe’s. From cabinets and countertops to appliances, our experts handle it all. Schedule kitchen installation today at your local Lowe’s.

Refrigerator Installation

Keep food fresh with Lowe’s refrigerator installation. Our pros provide safe delivery, leveling, and water line hookup. Schedule refrigerator installation today at your nearby Lowe’s.

Heating & Air Conditioning Installation (HVAC)

Stay comfortable year-round with Lowe’s heating and air conditioning installation. Our licensed experts set up HVAC systems for dependable climate control. Schedule HVAC installation today at your local Lowe’s.

Countertop Installation

Upgrade your kitchen or bath with Lowe’s countertop installation. Our experts ensure accurate measurement and professional fit. Schedule countertop installation today at your nearby Lowe’s.

Playset Installation

Bring fun to your backyard with Lowe’s playset installation services. Our professionals assemble and secure playsets for safe enjoyment. Schedule playset installation today at your local Lowe’s.

Water Treatment System Installation

Enjoy cleaner water with Lowe’s water treatment system installation. Our experts set up whole-home or under-sink systems for reliable results. Schedule water treatment installation today at your nearby Lowe’s.

Garage Door & Opener Installation

Enhance convenience and security with Lowe’s garage door and opener installation. Our installers provide safe, professional setup. Schedule garage door installation today at your local Lowe’s.

Reviews

4.2

22 reviews

5 stars

4 stars

3 stars

2 stars

1 star

Robert Davidoski

6 days ago

5.0

Went in to see the new store. The associates were greeted usas we walked through the store. The lady that checked us out originally helped us find what we were looking for. She. Was. Awesome. Her name is Mary Beth. Her friendly warm character made it worth drive. Wonderful experience. Will be back.

Matt Vredenburg

Sep 19, 2026

2.0

Know this is a new store, looks great and all but hope they figure out a watering schedule quickly, a lot of plants are looking rough, disappointed on the first visit, guess I will go back and drive alittle farther to the fry rd Lowe’s

julian hinojosa

Sep 10, 2026

5.0

It is very nice store and very friendly people always willing to help you find what you can need and I have a lot to offer to the economy and the people of katie , texas , and surrounding towns

Andrew Si

Sep 6, 2026

1.0

I went there today to buy some storage boxes. The rest of the store was fine, but during self-checkout, the clerk only focused on talking to others and completely ignored the customers. It was a very negative experience, and I wouldn't recommend this place.

Mikey 2020

Sep 4, 2026

4.0

This Lowe’s off I-10 in Katy near Brookshire still gets 4 stars from me because it’s my absolute favorite spot for hardware and everyday DIY projects. The store has almost everything you could need, and I'll keep shopping here all the time. My only real gripe is that their outdoor section doesn't stock internal repair parts like auger motors when a pellet grill breaks down. It’s still a fantastic store overall—just expect to order online if you need specific replacement components to get your smoker running.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Brand Certified Facts from Lowe's Home Improvement

This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources

Certified October 04, 2026Yext Knowledge Graph

Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website