Ferguson Home

Reviews

• TV

  T. V.P

  2 days ago
  1.0
  Short version: The customer service at this location sucks. Detailed version: This was my first time visiting any Ferguson showroom. The receptionist was great. She greeted us when we came in, offered us water while we looked around, and told us to let her know whenever we were ready for help. While we were browsing, I noticed another sales associate helping a couple. He was walking around the showroom with them, showing them different options, explaining the differences between products, and eventually took them to his desk to go through a catalog. I remember thinking, “Oh wow, this really is a full-service showroom.” Unfortunately, that was not the experience we received. Once we were ready, I asked the receptionist if a sales associate could help us. A woman with curly hair and glasses came over. I don’t know her name, but her demeanor immediately came across as if she really didn’t care to be there. We were looking at kitchen faucets, and I explained that we were interested in something similar to a faucet installed on one of the kitchen displays right around the corner from the faucet section. She said okay, parked herself in one spot with her laptop, and never moved from there. I had several questions about the faucets—the size, shape, distance, neck design, materials, and how different options would work with our sink. Instead of walking over to the display with us, showing us comparable faucets, or explaining the differences between products, she remained standing in the same spot. At one point, I walked back around the corner to look at the display faucet myself and realized that its sprayer was plastic. So I walked back to where she was still standing and started asking questions about quality and materials. Again, there was no attempt to show us different options, compare materials, explain the differences between brands, or help us understand what we would be getting at different price points. When I asked about the unused holes in our sink, she did use her laptop to show me a faucet and the little puck-looking caps that could cover the additional holes. But almost everything we learned was because I specifically asked a question. There was very little guidance or engagement beyond answering exactly what I asked. I actually started changing my mind while we were there and was considering purchasing one of the more designer-brand, real-brass faucets after I compared the materials myself. We were absolutely there to buy. But I became so frustrated with the lack of engagement and information that I finally just said, “Okay, we’ll think about it. Thanks,” and we left. I’m going to give Ferguson another try at the Sugar Land location. Their customer-service ratings are considerably better, so hopefully we’ll have a different experience there.
• AM

  AK M

  Sep 13, 2026
  5.0
  Over the last two months, Jeanette Lam has been amazingly helpful in planning our primary bathroom remodel with creative ideas, answers to all of our questions, and endless patience. My husband and I have been impressed with her customer service and professionalism, her good communication, the showroom, and the selection. Jeanette's friendly demeanor made the experience fun and enjoyable. Our order of 24 items was handled efficiently and delivery of the products to our house was smooth. We are now excited about remodeling the bathroom. Thank you, Jeanette!
• RS

  Russell Smith

  Aug 25, 2026
  5.0
  Huge selection. Young lady was super friendly and helped take the stress out Of picking out everything we needed for our new home.
• SF

  Steve French

  May 9, 2026
  5.0
  My wife and I had Ferguson replace all our Kitchen appliances. Excellent experience until a major issue occurred. We all want that perfect experience but you find out more about a company when something goes wrong. 5 stars to the team for getting us through this. Thank you Ejaz, Kim, Bernard, Christan and ultimately Angela for making things right.
• SS

  Stan Schoen

  Jun 2, 2024
  5.0
  I had a great experience getting all the items I needed to complete a project. I had the help of Kate Simms to locate all my parts using 3 of Ferguson’s location. I found her to be professional, helpful and friendly. I would highly recommend Ferguson’s and Kate Simms.

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