Leslie's Pool Supplies

Reviews

• ST

  Stacy Thomas

  4 days ago
  1.0
  I would give it zero stars if possible. This is not the first time I’ve had issues with the store. Fast forward to the current issue..We purchased a Polaris pool cleaner in June 2025. Had a warranty issue And took it in on April 1. As of today, it is still not repaired They never answer the phone when you call No email communication as they proclaimed to do Today on May 16, 2026, I was on hold for 47 minutes trying to check the status of the cleaner (it became personal) Had time to drive to the store only to be told It was not repaired that the parts still needed to be installed… The parts that I was told two weeks ago would be there the next day. The guy knew immediately who I was so if they’d answer the phone he could e relayed that info… I could’ve saved a trip up there. As soon as I get my pool cleaner back, I will never return to this location. I will drive miles to avoid this location, and the guy who works there who is unprofessional and condescending to women.
• HG

  Heather Goltz

  Aug 18, 2024
  5.0
  Our "go to" place for expert advice and pool supplies.
• RA

  Reginore Anderson

  May 12, 2022
  1.0
  I dropped off my Racer pool cleaner at Leslies (6) weeks ago, (April 1, 2022), for new gears; every few weeks I go in to check on it because they WON'T call. Each time I go in they state parts need to be ordered, they've told me this 4 times. One time the repairman told me "I knew you'd be coming" so he knows this is unacceptable. I had choice words with them and they stated that they'd get on it and contact me. That was over a week ago, no word, no repair. At the writing of this review it is May 12, 2022 and no racer. I've been a loyal customer for 25 years, and previous staff were very helpful, but not the present crew. Update: 05/12/22 I lodged a formal complaint with the corporate headquarters, the manager contacted me several days later and advised he'd order the parts and conduct the repairs free of charge, that was 11 days ago, its now 5/21/22 no answer on the phone and no repairs, its been 8 weeks. I spoke with Kevin. Store in Question: 19211 W. Lake Houston, Pkwy 77346, Humble, Texas Store#77
• JM

  john morales

  Mar 25, 2022
  5.0
  The Manager and his Assistance really are the most helpful people. We just had our pool installed and they have answered every question I have. Their knowledge and willing to help and suggest I can not say thank you enough. Yes the price for some of their products are higher then other stores but for they knowledge is priceless.
• PH

  Paul Harrison

  Jul 3, 2020
  1.0
  Did not go