Seasonal Comfort

Reviews

• OC

  Olivia Carter

  Sep 22, 2026
  1.0
  I’m very disappointed with the service. The device is already aging, but after paying $400 for the repair, it stopped working again. $400 is a lot of money, and I’m really unhappy with the result.
• BK

  Belinda K.

  Sep 4, 2026
  5.0
  We have had Emilio come fix our fridge and oven. Great service! Always on time and so polite.
• SM

  Shannon Meaux

  Aug 13, 2026
  5.0
  We are so happy that they come to Winnie. Harry is our technician, and he is very professional. He always does an amazing job, and very knowledgeable! The only complaint I have is I emailed Alice in the office about my under counter fridge not working again. She emailed me back asking what was wrong with it, so I responded that it wasn't cooling. She never responded even after I emailed her again asking if they were going to send someone.
• RG

  Renee Griffin

  Jul 18, 2026
  5.0
  After my Wolf oven began making unusual noises during operation, I contacted Wolf Customer Care and was referred to Seasonal Comfort as the authorized Wolf, Sub-Zero, and Cove service provider in my area. From the very beginning, the experience was excellent. Ashley courteously scheduled a convenient appointment window and clearly explained the $183 trip fee, including that a form of payment was required upfront but would not be charged until after the service call was completed. Technician Brian arrived promptly and was professional, personable, and exceptionally knowledgeable about my Wolf appliance. He thoroughly evaluated my oven, diagnosed the issue, and clearly explained the recommended repair. He also had access to my appliance’s service history and took the time to explain that my factory warranty had expired and that the costly replacement parts were unfortunately not covered under my extended warranty. I appreciated that Brian patiently answered all of my questions, including whether my normal cooking habits may have contributed to the problem. Rather than simply completing the repair, he demonstrated genuine empathy and even suggested that I contact Wolf directly to inquire about possible customer assistance or a goodwill rebate to help offset the approximately $1,700 cost of the replacement parts. I watched as Brian carefully disassembled my built-in oven, expertly installed the new parts, and meticulously reassembled and repositioned the unit within my custom cabinetry. He also provided practical tips for proper operation and maintenance to help maximize the oven’s reliability and lifespan. By coincidence, replacement air and water filters for my Sub-Zero refrigerator were delivered the same day. After completing the oven repair, Brian graciously installed those filters for me as well. Before leaving, he thoroughly cleaned the work area and removed all of the packaging and debris. Although the price of the replacement parts was significant and completely outside of Seasonal Comfort’s control, the quality of service I received from both Ashley and Brian was truly outstanding. Their professionalism, expertise, clear communication, and commitment to customer service gave me complete confidence in the work that was performed. I highly recommend Seasonal Comfort to anyone who owns Wolf, Sub-Zero, or Cove appliances. They delivered the kind of exceptional service that every homeowner hopes to receive. #appliances #homerepair #service #WolfOven
• BS

  Brian Striegold

  Jul 1, 2026
  1.0
  I had a horrible experience with Seasonal Comfort in Houston and Sub-Zero service. I scheduled a service call for them to assess my 48-inch Sub-Zero refrigerator at my beach house in Galveston. They arrived promptly, which was great. However, things went downhill from there. Immediately after the visit, they sent me a bill. When I asked for details on what was wrong with the refrigerator, they assured me I would receive an itemized review and estimate within 24 hours. That was weeks ago. Since then, I have followed up with more than six emails and multiple phone calls, but I have received no response whatsoever. I even reached out directly to Sub-Zero and left a message — they never replied either. Extremely poor communication and customer service. I will be returning to Thermador for all my future appliances. I strongly recommend staying away from Seasonal Comfort and Sub-Zero if you value reliable support.

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