Ferguson Home

Reviews

• MJ

  Mackenzie Jacoby

  Aug 16, 2026
  2.0
  My builder recommended Ferguson Homes so I made an appointment. Was told by Ethan that he is "not the lighting guy", "I don't know why they made this appointment for me", and "we actually do more high end things here" even though almost the entire showroom is lighting (sorry, you're better than the fixtures your own store sells?). Really, really bad experience as a customer with a generous budget would have almost certainly been buying through Ferguson. There were many better ways this appointment could have been handled if he felt it wasn't a good use of his time. I would recommend saying "take a look around and let me know what catches your eye" over that 45-minute waste of time. The awkward commentary goes on and on... "This is really all we have for bathroom lighting so....." Another comment when I showed floorplans, electric plans, cabinetry plans (I didn't arrive unprepared?) was "Welp I think I'll just leave that up to your builder then" but I felt like I could hear his judgement out loud. I have no clue why they sold this as a "design appointment" but I enjoyed browsing their selections and got some good inspiration.
• AM

  AK M

  Aug 13, 2026
  5.0
  We dropped by the Ferguson Richmond location yesterday at the suggestion of our designer at the Katy store to see Kohler fixtures in person that the Katy store did not currently have. There, we met Kelsey, who was so friendly and knowledgeable. Kelsey spent a lot of time with us, discussing the possibilities and giving us valuable options and opinions. Her time and attention were remarkable, and we greatly appreciated it, especially considering we did not make an appointment. We had a stellar experience. Thank you, Kelsey!
• AR

  Ahmed Rashad

  Aug 12, 2026
  1.0
  Horrible experience. Engaging with Ferguson has been a total waste of time and money. Never again. Bought three toilets for about $3,750. Expected delivery within the week because they said they had them in stock. Then, total silence. Three weeks. I called multiple times and each time they would say expect delivery soon. No delivery or info about expected delivery so I asked for a refund. They said sure but then I get an email asking me to return the items (that I never received). Can’t connect with anyone who can actually resolve the issue. No items received and money in their bank held hostage till they sort out their issues. They lost the items within their network and refusing to deliver. On top of that, holding my refund till they find the items they lost. Customer service are polite but helpless and not particularly helpful. Filling a complaint. Let’s see how this gets resolved. Disgraceful!!!
• KL

  Klinton Law

  Aug 8, 2026
  2.0
  I originally ordered a vent hood insert in person with a sales rep at the Houston (Richmond Ave) location. I had expressed concerns about timelines and fit of the item which the sales rep seemed to push hard (Faber vent hood). The first presite was indeterminate as to the fit which caused delays and the need to combine a second presite with install. Unfortunately the Faber was not able to fit and a new unit (back to my existing Broan brand) was suggested. To the sales rep’s credit, she did order it quickly suggesting to use Ferguson Home. The rep said someone would call to process the refund on the Faber unit that was not able to be installed. It’s been 3 weeks and still no refund after multiple calls to the rep and other sales support. Everyone just seems to give the cursory, “Let me check on it and get back to you.”, without any results. The second vent hood we ordered was able to be successfully installed and that installation crew was accommodating, which is the only positive experience at this point. Ferguson has a nice showroom and selection but the follow through and implementation after the sale are very inconsistent
• JP

  Jackson Pearson

  Jul 28, 2026
  5.0
  I've recently had the pleasure of working with India, who has played an instrumental role in our design and selection process. If you are considering making an appointment at this showroom, ask for India and rest assured knowing she is willing and a helpful partner.

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