Ferguson Home

Reviews

• MH

  Michael Hopkins

  Oct 17, 2026
  1.0
  Extremely disappointing customer service. One star. After sitting in traffic to get to the store on a Saturday, we walked through an unlocked door, ready to purchase several fans for our home. After being inside for a while, an employee approached us to tell us they were closed. When we asked if we could still make a purchase, she actually laughed and said, “Not until Monday.” I completely understand that businesses have operating hours. What I don’t understand is treating a customer who made the effort to visit your store, and is ready to spend money, like an inconvenience. We were prepared to make a significant purchase, yet there was absolutely no effort to help, offer an alternative, or even show a little appreciation for our business. The employee seemed far more concerned with the clock than the customer. As a business owner myself, I find this attitude incredibly disappointing. Great businesses are built by people who take pride in what they do, recognize opportunities, and genuinely care about their customers. None of that was demonstrated today. This store didn’t just lose a sale. It lost a customer. Management should take a serious look at the customer experience they’re delivering. You can have great products and a beautiful showroom, but neither matters much when your employees make customers feel like their business isn’t wanted.
• EC

  Evan Compean

  Sep 8, 2026
  5.0
  Jack Gryder at Ferguson has stellar communication and follow-up. He helped me take care of an issue with our new Thermador fridge that required 2 separate visits. First visit didn't take care of it and he went to bat to get another visit done with Thermador, which took care of the issue.. Great post-closing service by Ferguson.. Thanks!
• JT

  Jordan Tucker

  Sep 8, 2026
  5.0
  Fantastic experience. Purchased a whole kitchen suite of appliances. Ammaad was great from start to finish. Extremely helpful in picking the right appliances and communication from purchase to delivery to installation.
• MJ

  Mackenzie Jacoby

  Aug 16, 2026
  2.0
  My builder recommended Ferguson Homes so I made an appointment. Was told by Ethan that he is "not the lighting guy", "I don't know why they made this appointment for me", and "we actually do more high end things here" even though almost the entire showroom is lighting (sorry, you're better than the fixtures your own store sells?). Really, really bad experience as a customer with a generous budget would have almost certainly been buying through Ferguson. There were many better ways this appointment could have been handled if he felt it wasn't a good use of his time. I would recommend saying "take a look around and let me know what catches your eye" over that 45-minute waste of time. The awkward commentary goes on and on... "This is really all we have for bathroom lighting so....." Another comment when I showed floorplans, electric plans, cabinetry plans (I didn't arrive unprepared?) was "Welp I think I'll just leave that up to your builder then" but I felt like I could hear his judgement out loud. I have no clue why they sold this as a "design appointment" but I enjoyed browsing their selections and got some good inspiration.
• AR

  Ahmed Rashad

  Aug 12, 2026
  1.0
  Horrible experience. Engaging with Ferguson has been a total waste of time and money. Never again. Bought three toilets for about $3,750. Expected delivery within the week because they said they had them in stock. Then, total silence. Three weeks. I called multiple times and each time they would say expect delivery soon. No delivery or info about expected delivery so I asked for a refund. They said sure but then I get an email asking me to return the items (that I never received). Can’t connect with anyone who can actually resolve the issue. No items received and money in their bank held hostage till they sort out their issues. They lost the items within their network and refusing to deliver. On top of that, holding my refund till they find the items they lost. Customer service are polite but helpless and not particularly helpful. Filling a complaint. Let’s see how this gets resolved. Disgraceful!!!

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