Extra Space Storage

Reviews

• AA

  Amber

  4 days ago
  1.0
  I would not recommend Extra Space Storage based on our experience. The biggest issue is that the company advertises security, convenience, access control, surveillance, and peace of mind, but when a serious problem happened, the response did not match those promises. The facility had ongoing security concerns, including reported break-ins and a security code reader/access-control system to the 2nd and 3rd floors that we were told had been broken for months. That is unacceptable for a storage company that markets itself around secure storage, electronic access, surveillance, and restricted access. Customers pay for a secure facility, not just an empty room with a lock. A broader scheme involving online accounts. That creates lack of transparency even more concerning. Instead of full cooperation and clear answers, we only received selected footage, after our unit was broken into! We still expected full access logs, keypad records, account-access records, maintenance records, and incident documentation to be provided to law enforcement. The customer service was also extremely disappointing. Gena Taylor handled our concerns very poorly. During a recorded call, she became angry and hung up while we were trying to get answers. When we contacted corporate, instead of providing an independent review or meaningful escalation, corporate referred us right back to Gena Taylor. That made the escalation process feel pointless. On top of that, the pricing felt like a bait-and-switch. We started at a much lower monthly rate, then the rate increased several times within about a year. It is frustrating to pay more and more while experiencing poor communication, unresolved security concerns, incomplete transparency, and a lack of accountability. In my opinion, Extra Space Storage needs to be more honest about pricing, more transparent about security issues, and more professional when customers raise serious concerns. Based on our experience, I would not trust this company with valuable or sentimental property.
• 1M

  1700 Mocktails

  May 8, 2026
  5.0
  Robert was nothing short of AMAZING! He made sure I had everything I needed regarding information prior to securing a unit. He even showed me multiple units so I could make an informed decision that I would be comfortable with. The location is very clean as well! Thank you so much!
• DL

  Dionne Lawson

  May 6, 2026
  5.0
  Debbie was very kind….and made process very easy. Thank you Debbie
• MV

  Margot Vossler

  May 1, 2026
  5.0
  Robert was extremely helpful!
• OV

  Orlando Villarreal

  Apr 4, 2026
  5.0
  I had a great experience touring this facility. The walkthrough was very **insightful**, providing a clear look at the different unit options and layout. **Debbie** was fantastic—she was incredibly **attentive** to my specific space needs and took the time to ensure I found the right fit. The facility is well-maintained, and the customer service made the entire process seamless. Highly recommend speaking with Debbie if you're looking for a stress-free storage solution!

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