Extra Space Storage

Reviews

• MC

  Makayla Castrillo

  2 days ago
  5.0
  maria is the best 10/10 service she’s got my boyfriend and i a great deal on this unit
• AA

  Amber

  4 days ago
  1.0
  I would not recommend Extra Space Storage based on our experience. The biggest issue is that the company advertises security, convenience, access control, surveillance, and peace of mind, but when a serious problem happened, the response did not match those promises. The facility had ongoing security concerns, including reported break-ins and a security code reader/access-control system to the 2nd and 3rd floors that we were told had been broken for months. That is unacceptable for a storage company that markets itself around secure storage, electronic access, surveillance, and restricted access. Customers pay for a secure facility, not just an empty room with a lock. A broader scheme involving online accounts. That creates lack of transparency even more concerning. Instead of full cooperation and clear answers, we only received selected footage, after our unit was broken into! We still expected full access logs, keypad records, account-access records, maintenance records, and incident documentation to be provided to law enforcement. The customer service was also extremely disappointing. Gena Taylor handled our concerns very poorly. During a recorded call, she became angry and hung up while we were trying to get answers. When we contacted corporate, instead of providing an independent review or meaningful escalation, corporate referred us right back to Gena Taylor. That made the escalation process feel pointless. On top of that, the pricing felt like a bait-and-switch. We started at a much lower monthly rate, then the rate increased several times within about a year. It is frustrating to pay more and more while experiencing poor communication, unresolved security concerns, incomplete transparency, and a lack of accountability. In my opinion, Extra Space Storage needs to be more honest about pricing, more transparent about security issues, and more professional when customers raise serious concerns. Based on our experience, I would not trust this company with valuable or sentimental property.
• OG

  OLGA GONZALES

  May 13, 2026
  5.0
  Thank you for taking care of my needs, very professional, very clean, very friendly.
• MV

  Miguel Vazquez

  May 11, 2026
  5.0
  Very clean nice and very secured love it a lot Maria gave me really good service she helped with everything I need it
• AU

  Alejandra Urrego

  Apr 25, 2026
  5.0
  Maria brindó un servicio verdaderamente excepcional de principio a fin. Fue increíblemente amable, profesional y atenta durante todo el proceso. Hizo más de lo esperado para ayudarnos, respondió todas nuestras preguntas con paciencia e hizo que todo fuera fácil y sin estrés. Es raro encontrar a alguien que realmente se preocupe por los clientes como lo hace Maria. Su actitud positiva y excelente atención marcaron una gran diferencia para nosotros. Estamos muy agradecidos por toda su ayuda y recomendamos totalmente trabajar con Maria. Es una persona maravillosa y un gran valor para este storage

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