Extra Space Storage

Reviews

• JR

  J R

  May 13, 2026
  1.0
  They keep deleting my comment so I’m adding it back SURPRISE YOU Can’t get rid of me! DO NOT rent here unless you want your belongings stolen. Multiple storage units were robbed over a month ago and management handled it like they couldn’t care less. Rudy never properly notified tenants and still isn’t providing people with the information needed to file claims. Attempts to get answers from Gena Taylor, who is the district manager, have been just as useless. The cheap prices are not worth it. Your belongings are not safe here and management acts like getting your unit broken into is no big deal. This place feels extremely shady and unprofessional. The lack of communication, accountability, and concern for tenants is unacceptable. Save yourself the stress and rent somewhere else.
• NS

  Niah Spriggs

  May 13, 2026
  1.0
  If I could give them a zero I would. This place is not secure and they allow people to steal your stuff. They don’t lock doors and they leave people in the facility over night. Even once they found out that someone had broken in, they never called us. We had to find out ourselves justbee stopped by to look for something. Just terrible!
• CC

  C C

  May 13, 2026
  1.0
  BUYER BEWARE—- multiple break ins, theft, security concerns etc. I would not recommend renting a unit at this facility on West Road. There are ongoing security problems that management has not taken seriously, even though they directly affect customer safety. The access keypad for the second floor does not function, which means any person — whether they belong there or not — can walk in and stay inside the building at any time. That creates a situation where customers could be put in harm’s way, not just their belongings. It’s shocking that this hasn’t been treated as an urgent issue. When concerns are brought up, the manager, Rudy, becomes defensive instead of addressing the problem. He explains how the break-ins happen but doesn’t take steps to prevent them. Nothing changes, and the same issues keep happening. Corporate isn’t any better. Their response is basically to tell customers to “file an insurance claim,” rather than fixing the security failures that allow these incidents to occur in the first place. Customers shouldn’t have to rely on insurance because the facility refuses to correct known risks. The company also allows online accounts to be created too easily, and these accounts are given temporary access for up to 24 hours. That gives plenty of time for someone with bad intentions to enter the building and help themselves to whatever they want. Despite advertising “24/7 surveillance,” there are no cameras in the hallways, which means there is no real monitoring where theft actually happens. Recording after the fact is not the same as preventing unauthorized access, and presenting it that way feels misleading. What makes this even more frustrating is that prices keep going up while security remains poor. Customers are paying more but getting less protection than what is advertised. In my view, the company is aware of the repeated break-ins and the security flaws but has chosen not to take meaningful action. I would not trust this facility to keep my belongings — or its customers — safe.
• VK

  Victoria Kuykendall

  May 11, 2026
  5.0
  Very helpful staff…The gentleman that helped me out with my storage was awesome! He knew what he was talking about and answered all of my questions…I am very pleased with my experience.
• FW

  Filipus Willy

  Apr 13, 2026
  5.0
  This is an awesome place to trust your belongings for sure. My last day when I came (4/13/26) I forgot to bring my storage key, and they helped me to open my storage door so fast. Also you will get cylinder key instead of “old fashioned” padlock make your storage more secure. The climate control works so well so you won’t feel hot, clean, neat and tidy as well. Thirsty? There is tap water just in case you need it. Doesn’t matter what floor your storage, they have elevator and cart to make your life easier when you’re here. Believe me you will never regret it to choose this place. If I back and live nearby definitely will comeback here for my belongings if I need more space. Last, I love the music they played in the building, you will never get bored. Thank you!!

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