Aaron's

Reviews

• EH

  Enetta Hunt

  Jul 29, 2026
  1.0
  Worst location I have ever experienced. Im a new customer to this location but also a returning customer as i purchased and paid out at another location. I paid my monthly payment early bc sometimes the due date falls opposite of my paydate. I called to let them know and was told to call back on the due date. I did as instructed and was told that it didnt matter that they would still auto pay on the due date. Then I was told to call back on the due date so the payment can be paused. I did as instructed and from the due date to now I have received rude and harassing phone calls telling me my payment is due. I explained to each person very nicely that i paid it early. They became very argumentative with me. I was told it would be paused but they continue to call and harass me. I wish i could have another lication handle my account. The other location that i paid off my previous account with was so nice. This location i do not want to continue and I may schedule a pickup and discontinue my new account bc of this. I am not a happy customer. Highly dissatisfied. DO NOT CHOOSE THIS LOCATION TO PURCHASE EVEN IF YOU DO IT ONLINE LIKE I DID...SELECT ANOTHER LOCATION.
• ML

  Mary Jo Larose

  Jun 11, 2026
  5.0
  I've had a great experience with the staff love them and deliveries person. Always helpful and kind to me . THANK YOU 😊
• AA

  Arletta

  May 16, 2026
  1.0
  Horrible customer service
• AS

  A. Smith

  May 15, 2026
  1.0
  As a first-time customer, I had a very disappointing experience with Aaron’s. My home AC went out during a Houston summer, so I needed a portable unit quickly while waiting for repairs. A salesman I spoke with offered a promotional first month for $0.01, which I appreciated given the circumstances. Fortunately, my home AC was repaired within two weeks, and I promptly returned the portable unit. When I arrived to return it, I stood at the counter for several minutes while the associate continued a personal phone call before acknowledging me. Once helped, I was told I owed $89. When I asked for clarification—since I was within 30 days—I was told it was because I “hadn’t paid for the first month.” The interaction quickly became unpleasant, with the associate making dismissive and accusatory remarks about me “renting for free.” After several minutes, she consulted a manager, who confirmed I did not owe the $89. Despite this, the associate continued making inappropriate comments, including suggesting I was “milking their business.” In addition to this, the process of obtaining the unit was already inconvenient. I was initially told the unit was in stock, only to find out it wasn’t. I was then directed to multiple locations and ultimately had to drive to Richmond to pick one up, as delivery was not offered. Overall, the lack of professionalism, poor communication, and unnecessary hostility made this a frustrating experience. I cannot recommend this location based on how this situation was handled.
• SS

  Scooby

  Mar 6, 2026
  1.0
  I was only three days late on my payment and they sent someone to my door and then charged me $13. They’ve also come to my house stuck a note on my door and then when I take it off, it takes the paint off destroying property and then they can’t fix it. This is the worst customer service I’ve ever had.

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