At Home

Reviews

• TK

  Tracee Kuebler

  3 days ago
  5.0
  I bought a very nice clock from At Home. I can't wait for someone to see it. It's just a clock, but it's unique.
• AC

  Abraveon Chapman

  Aug 26, 2026
  1.0
  I am extremely disappointed with my experience at the At Home location in Grand Prairie, TX. On August 17, I sent my mother to return a rug I had purchased because I was at work. She was listed as a pickup person for my order. A manager named Amy made the return extremely difficult and made it seem as though the rug did not even come from At Home. After it was established that the rug was in fact purchased from At Home, my mother was told that I, the buyer, would have to come back with the original card. I returned to the store myself on August 25 around 9:00 PM to complete the return. I spoke with manager Molly and tried to explain what had happened. While I was speaking with her, an employee named Chris interrupted from behind me and stated that the rug could not be returned and that he remembered my mother coming into the store previously. I explained that I was speaking with the manager. I ended up calling my mother while I was still in the store. She spoke directly with Molly and explained what had happened during her visit with Amy. Molly then contacted Amy, who was off that evening, and Amy confirmed that my mother had been told that I could return with the original card. What bothered me most was not simply the inconvenience. It was the way my mother and I were treated. We were made to feel as though we were trying to return something that wasn’t legitimately purchased from the store. I personally felt profiled and treated as though I had stolen the rug. The interaction was embarrassing and humiliating. I also cannot ignore the fact that the treatment made me question whether race played a role in how we were treated. I cannot speak for the employees’ intentions, but I can speak to how the interaction made me feel. I have already submitted a formal complaint to At Home Corporate Customer Care and am requesting that this incident be investigated. Customers should not be made to feel like criminals when attempting to return merchandise they legitimately purchased. I hope Corporate takes this seriously and addresses how customers are being treated at this location.
• YY

  Y

  Aug 18, 2026
  5.0
  The cashier/stocker/customer service at the front desk. He name is SINDI and she is wonderful, sweet and kind and MOST hard worker I have ever seen in a store. Please give her Kudos
• JH

  Jared H

  Jul 31, 2026
  2.0
  Come on really? Would you look at that???
• JH

  Joyce V Hrndz

  Jul 13, 2026
  5.0
  This store is very underrated! They have a HUGE selection of home goods. Their prices are average but if you’re looking for something in particular, I’m confident that they will have it.

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