Aptive Pest Control

Reviews

• LH

  Lisa Hess

  1 day ago
  1.0
  BEWARE of this company. Check out all the 1 star ratings first! Pitchy sales tactics-like all your neighbors on the block have signed up. They make out like they’re doing you a favor by taking off the $399 initial spray job but if you decide to break a contract, they turn around and take $199 of that money and charge you to break contract. And after they take your credit card and they leave, then later you get the contract emailed to you to doc sign. I made the assumption that the $199 of breaking the contract would not apply since I never even paid the $399. Wrong! You are also led to believe that they absolutely will come to your house every single month for you. What they do not tell you is it is more like every 55 days or more that a treatment is done and that if you wanted it every month, you have to physically call-in yourself. Each pest control serviceman has is way of what chemical is used. One of them used a repellent instead of non-repellent and it drove the ants inside of my house into 3 rooms. For mosquitoes they use buckets to hang on your fence . I was told by their employee they do not use spray. The next time they sent someone else out, I questioned about using my mosquito spray and why do they use buckets instead and she said we do use spray. Their employees what they say and what they tell you are wish-washy information! Their treatments they use are not consistent. Every past control serviceman seems to do things their way. I definitely have lost faith in this company that they are an expertise to rid your inside or outside of pests.
• YP

  yvonne perez

  Oct 1, 2026
  1.0
  A representative came to my door, I repeatedly said no. His response, I will be in your neighborhood tomorrow how about a1 X SPRAY- CHARGE OF 29.99. OK. I DO NOT WANT OR AGE TO A CONTRACT. TODAY I AM CHARGED 80.07. I PHONED WAS INFORMED I WOULD GET A REFUND. SPOKE WITH ANDI IN THE CANCELATION DEPT. TO BE INFORMED YOU HAVE 2 CHOICES THAT I HAVE GIVEN YOU. I DO NOT, WILL NOT DO BUSINESS WITH THIS COMPANY WHO COMMIT FRAUD, LIE AND MISLEAD TO GET YOU TO AGREE TO DO A 1 X SPRAY. IF THEY DO THIS, THEN I CAN IMAGINE HOW WELL THEY DO A JOB FOR PEST CONTROL. IF THEY COME TO YOUR DOOR, SAY NO AND SHUT THE DOOR.
• PM

  Pamela Medina

  Sep 22, 2026
  1.0
  Do not get a subscription, they will not cancel even if you call multiple times. Definitely do not recommend this company. I needed to cancel my subscription because I was moving. I called the first of the month and was told to call back the 17th to cancel. So I called the 17th, they said it was canceled and I will no longer be receiving charges. They offered a last service free because that last service that was done was done to the wrong house. They said this time they will get the right house with no charge for the service. Come to find out they charged me for the services anyways and they never canceled my subscription. Called again on the 22nd and was told there was no record of me requesting to cancel even though they have the call on record. Now I was told I’d receive an email of cancellation confirmation and the agent couldn’t provide an actual confirmation number. And they won’t refund me either.
• HH

  Haley Hoover

  Sep 21, 2026
  1.0
  After more than four years as Aptive customers, we canceled our service after one of their representatives directed a racial slur at my husband, and the company’s response (or lack thereof) was unacceptable and unprofessional. Just two days after our routine pest service was performed by Aptive, a company representative came to our home three separate times in one day attempting to sell us services we already had. When my husband asked him to please leave and not return, the representative became insulting and ultimately called my husband a racial slur. We immediately reported the incident to Aptive. Instead of taking the complaint seriously, we were told that because we didn’t have the representative’s name, we could be “making it up.” The entire interaction was captured on our Ring camera. The representative was wearing an Aptive shirt but no visible name badge and was traveling through our neighborhood on a motorized skateboard. We immediately canceled our service. Unfortunately, the problems didn’t end there. About a month later, we received a notice regarding an outstanding Aptive balance despite having been enrolled in autopay for our entire four-plus years as customers. We tried to pay the balance online, but the only functioning option available to us was ACH. Given everything that had occurred, we were not comfortable providing Aptive with our banking information and simply requested a way to pay by credit card. We emailed Aptive’s listed customer support address three separate times. Not one email received a response. A company cannot always control the actions of an individual employee or representative, however it can absolutely control how it responds afterward. Aptive had multiple opportunities to take our complaint seriously, address what happened, and provide basic customer service to longtime customers. Instead, our complaint was questioned, our emails were ignored, and we were left dealing with a billing issue after canceling. After more than four years as customers, this is an incredibly disappointing. Based on both the original incident and, more importantly, the company’s handling of it afterward, I cannot recommend Aptive.
• JH

  Jessica Hebert

  Sep 15, 2026
  1.0
  I have had persistent issues with bugs at my house. I called active because a salesman knocked on my door and told me they could solve all my issues, that they were a great company. The sales agent on the phone told me that we would pay monthly and get service every 60 days but if we needed treatments in between we could call and request those. I have my first treatment on July 8. I gave the products about 60 days to start working but still nothing. I had spiders in my house, all over my yard, on my fence line, and on my back patio. I called and scheduled a reservice which was originally scheduled for September 11 between 8-12p. There was no communication and at 9:28pm that day I received a text notification that my appointment had been canceled. I waited for communication to see if they were going to reschedule my appointment, at 11 PM on September 11th I got a notification that my appointment had been rescheduled for September 14 between 8 and 12PM. On September 14, again no communication, no canceled appointment, no rescheduled appointment and yet no one has still been out to my home to service. On September 15, I called to speak to a representative and explain my frustration. The agent was less than helpful, I had looked at my portal while on the phone with her. My next appointment was the next scheduled regular service appointment on September 21. The agent says no, I see that it’s scheduled for September 17. I advise the agent, I just looked at the portal. I refreshed my screen and now it shows on the 17th. So instead of the agent just telling me that she rescheduled the appointment she lied to me and said it had already been rescheduled. I will have taken 3 days from work to make myself available for this pest control company. This is blatantly awful customer service.

Frequently Asked Questions About Aptive Pest Control