Aptive Pest Control

Reviews

• VA

  Valentine A.

  4 days ago
  5.0
  I had a great experience with this pest control company. From the beginning, they were punctual, professional, and thorough in explaining the services being provided. Any questions or concerns I had were answered clearly and accurately, and the pricing felt very fair for the level of service provided. I’m usually apprehensive when it comes to door-to-door solicitors, but Mathew was genuine, knowledgeable, and never made the interaction feel pushy. He took the time to explain everything and made me feel comfortable with moving forward. I also really appreciate Colton for taking the extra time to answer additional questions and address my concerns. Overall, the experience has been professional, transparent, and positive. I would definitely recommend them to anyone looking for reliable pest control service.
• MH

  Michaela Harper

  6 days ago
  1.0
  Difficult to get someone to come out and actually do the service we pay monthly for. Was supposed to have someone come end of July they scheduled the appointment and then canceled without telling me. Rescheduled for August 1st at 7:42pm to tell me they would arrive in an hour. Which I refused because nearly 9:00pm to service the inside of my home is crazy. They rescheduled for August 15th a morning slot and did not show up again and did not tell me they were canceling!!! Finally I called and complained with a lack of apology… I finally got someone to come out on Monday. These are not the first issues I have had back in April they made there own schedule and came out and treated my home when I had no idea they had made an appointment that time at least they apologized and said they had a new system. Horrible communication and system. As soon as our contract is up we’re done! Can’t wait to get a service that I call schedule and appointment and they show up. Pick someone else.
• CD

  Claire Deluke

  Aug 22, 2026
  2.0
  We signed with Aptive because of their large presence and no contract and have been with them over a year. The prices increase with no. Notice and what used to be exceptional customer service is now less than sub par. My new plants/flowers have been overrun with insects and pests even though they have been treated and retreated more than enough times to clear out any infestations from the small contained garden that previously had no plants until this summer. We don’t have a particularly large influx of bugs to take care of so our yard is far from being a big job and the backyard is all turf and patio. I don’t think their new pricing line up with the services offered in their quarterly packages. And from the treatments received this summer, they don’t seem to work at all anymore. Unless the areas that attract pests are not being treated at all.
• AM

  Anthony Mendiola

  Aug 21, 2026
  1.0
  We switched from another bug company because the prices kept going up , should have just kept the other company , now im paying for something that isnt even working . We havent seen not one dead bug inside or outside , we have actually seen a increase in bug activity. Everytime we get a text saying they are coming out to spray the either dont show up or they come way after they say, even had a time where we wasnt home and they said they went by and sparyed , but i have cameras on my property and there was no one that came that day. Tried to cancel and they said it was $200+ to cancel . Not right to have to pay for something that is not working
• MM

  Mrs Moebest

  Aug 18, 2026
  1.0
  Our initial service with Aptive was great, and the techs friendly and communicative, the customer service agents for calls were friendly and easy to work with. Then, quite suddenly the pest control and customer service dropped completely into the gutter. We would often not get service, call, get scheduled, only to have no one show up- though they were sure to bill for services. I called and the customer service agents were no longer stateside, and not customer friendly. I tried for several months, calling several times, and it was the same thing- poor and argumentative customer service on the phone, and missed pest control appointments. We got so sick of this cycle that in the middle of summer- we cancelled. We paid a fee to cancel, which for us was worth it to get rid of them and their billing for services never received and have customer service agents argue with us.

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