La-Z-Boy Farmers Branch

Reviews

• JC

  John Campbell

  Sep 16, 2026
  2.0
  Very unhappy with the delivery. We were told in the store that the delivery guys would move the old chair "to the curb." When they arrived, they said they can't do that because we live in a condo, not a house. So, now we're stuck with the old chair here in our place. Rating 2 instead of 1 because the new chair did arrive okay.
• KC

  Kellam Colquitt

  Sep 14, 2026
  5.0
  Sarah at your Midway store was wonderful. Helped me find the perfect recliner. The entire experience could not have been more pleasant. Kellam Colquitt
• BH

  BA Howell

  Sep 7, 2026
  2.0
  Not the quality of Lazy Boy in the past.
• LP

  Laurie Pessetto

  Sep 5, 2026
  3.0
  Old fashioned sales approach.
• DU

  Doug Uloth

  Sep 1, 2026
  1.0
  I assisted my mother in purchasing a La-Z-Boy Astor Platinum Power Lift Recliner with Headrest & Lumbar Support on July 30, 2025. At the time of purchase, we also purchased La-Z-Boy’s five-year extended service program. The chair and extended warranty cost more than $3,000. On August 21, 2026, barely more than one year after purchase, the chair failed and became stuck in the upright position. I called for service under the extended warranty on August 22 and received a return call on August 24. The earliest available service appointment was eight days later, on September 1. The service technician inspected the chair and advised that the lift motor needed to be replaced. My mother was then told that it would take approximately three weeks to obtain the replacement motor. Once the part arrives, the chair apparently must then be picked up, transported to a service facility for repair, and then returned, which will presumably add additional time to the process. The result is that a lift chair used by a 130-pound, 92-year-old woman became inoperable because of a failed lift motor barely one year after purchase, and the warranty repair process is expected to leave her without a functioning lift chair for at least an additional month. A lift chair is purchased because its user depends upon the lifting mechanism, not simply as a convenience. Given the premature failure of such a critical component, the lengthy delay in obtaining warranty service and replacement parts, and the more than $3,000 cost of the chair and extended warranty, I cannot recommend this product. Based on our experience, I would strongly recommend that prospective purchasers consider other manufacturers before purchasing a La-Z-Boy power lift recliner.