Lowe's Home Improvement

Reviews

• MR

  Michael Rupinski

  6 days ago
  5.0
  Only if you need hardware or tools!
• PT

  Paul Tripi

  May 13, 2026
  1.0
  Probably the worst retail experience of my life. Short story is I bought a new refrigerator, the delivery team did $750 in damage to my home, and all Lowe's and its agents do is give me the runaround for the last 6 mos. So now I've cancelled my Lowe's card, filing a small claims action, and will never shop at their stores again. Go to Costco, or any other store that actually treats their customers with some modicum of respect. This one is the worst.
• JF

  James Frenzel

  May 9, 2026
  5.0
  Great staff cut keys for me and pointed me in the right direction for my other stuff. Good to have it in our neighborhood.
• NB

  Noah Blessing

  May 1, 2026
  5.0
  Lowe's is what it is. Same as every other one. Very clean and organized. Closest to my home so im sure I will be back.
• TV

  T V

  Apr 17, 2026
  1.0
  I had an online order which arrived via Same-day delivery -with missing items. I was told Same-day delivery uses a service like Uber? I used the MyLow in the app and the 1-800 Customer Care number multiple times for a week to get help. Each time getting sent to someone else or being told that I'd get a call within 24 hours which I didn't so I had to restart the process over and over again. Each time the person would tell me they'd make a note, escalate the issue via email again, and someone would call me. Eventually I was told to call this local Lowe's to which I spoke to the Manager who then said he would put it in for redelivery for the next day- did not happen. Someone else did call me surprisingly, Steven, just to check on my case and when I told him about the redelivery that did not happen, he discovered that the Manager noted it was to go on a Flatbed truck? Which would not make sense for just a few bags of soil and probably why it did not go through. He said he fixed it to go into a box truck which is more appropriate for my small amount of stuff, which would arrive in two days (bc this truck does not make Wednesday deliveries). This redelivery ALSO never happened. So I called Lowe's again and kept getting sent to Managers that I would have to repeat my case to only to be told that they'd have to send me to a Manager...? Finally, I got Natasha who let me know that I'd have to receive a refund rather than a redelivery bc of the delivery service that has been tending to steal items they're delivering and that it was a whole process to deal with. I said I'd actually prefer that at this point because I've been trying to get it settled for a week straight and keep getting sent from person to person. She said she'd have to put it in and then call me back by the next morning if the refund was able to go through. Only minutes later, she called and the refund was already sent...I'm so grateful that she actually did something that probably 10 different people could not do for me for a week straight including people via the App - MyLow, the 1-800 Customer Care #, and this actual Local Lowe's. Thank you Natasha! ♥️ Because of this, I know not to do any online orders delivered from Lowe's and especially using Same-Day delivery services. If they keep stealing when delivering, why even use their service anymore? It's such a headache! This is the 2nd Local Lowe's to have issues with regarding online orders and items being stolen that I've dealt with this month alone.

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