At Home

Reviews

• KY

  Kelsey Young

  3 days ago
  5.0
  Ronnie was amazing and was so helpful with loading heavy items into our truck!!!’
• KA

  Kelly Anthony

  Oct 6, 2026
  1.0
  Ordered a $300 dollar table from the Cypress Tx store. Wanted it same day delivery but I never got the order. I called the store and spoke with Doug. His response was it was picked on 10/5 at 12:30, I told him it was never delivered. He said well its a 3rd party so there was nothing he can do about it. Its a corporate issue. He can only communicate with corporate via email so i have to wait until they get back with him. So either At Home staff or the company they hire to offer same day delivery services stole my money and my product What kind of customer service and large organization operates like that. This crazy Do not order from them. Go to Home Goods. They have delivery services and your items won’t get stolen
• JC

  Jessika Cantu

  Sep 28, 2026
  5.0
  It’s beginning to look a lot like…Halloween. At Home is coming in STRONG and spooky with an incredible Halloween selection. The decor, yard displays, creepy little things… honestly, they have everything you need to turn your house into a full-blown haunted attraction. If I had my own house and wasn’t a nomad, I’d have a ridiculously obnoxious decorated yard. Like, neighborhood-complaint-level obnoxious. I also somehow wandered into the Lamp Backrooms - never seen so many in my life.
• DD

  datletien

  Sep 27, 2026
  1.0
  My experience at the At Home store in Cypress today was horrible. I went in to buy a floor lamp, but it was out of stock. An associate offered to sell me the display model and carried it to checkout. Only then did she tell me it was a final sale, with no returns or exchanges because it is displayed item. The lamp had no bulb, so I asked for help testing it before buying something I could not return. Instead, the associate told me to carry the lamp back the lighting aisle, find a bulb on other items if available, go look for outlet around the store and figure out how to test it myself. Her attitude felt like, “We don’t care, it is not our business, you look around the store and figure it out yourself if you want to buy it.” That is unacceptable customer service. When I said so, the associate got upset and walked away. I also spoke with the manager, whose response was essentially, “Sorry about her attitude, but there’s nothing I can do.” The manager did not offer to help test the lamp either. Helping a customer confirm that a final-sale display item works is the bare minimum. Also, asking customers to locate a bulb, find an outlet, and handle the testing of electrical equipment creates an obvious and unnecessary safety risk. If a customer were to experience an electrical shock or injury within the store why doing so, it could expose the store to significant liability lawsuit. No customer should be expected to assume that risk, especially when purchasing a final-sale display item with no returns or exchanges. The fact that neither the associate nor the manager offered assistance in verifying that the lamp worked was both irresponsible and unacceptable. Eventually, I left without buying anything. I have been a regular customer, but this incident made At Home lost my business. If I could give this store zero stars, I would.
• SD

  Shiloh Davis

  Sep 27, 2026
  5.0
  Ordered a chair from At Home it is perfect and also the price I will be ordering again

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