Furniture Row

Reviews

• RN

  Richard Nail

  3 days ago
  5.0
  So much to pick from! Rudy was definitely the best sales person we’ve ever come in contact with. He helped us find the things we needed plus something my wife just wanted.
• AD

  armando deleon

  4 days ago
  5.0
  Kevin was the perfect salesperson. When we were looking for recliners He was not pushy. He was very pleasant and we got a excellent deal. We will surely go back to your store.
• KV

  Khrysti Anna Vashti

  6 days ago
  5.0
  Went to look at some sectionals and the agent that assisted me was very helpful. Amanda was very knowledgeable and was patient with me. Would def recommend to others.
• MV

  Michael Vaughn

  Aug 23, 2026
  5.0
  Mr. Raul is a true professional. He took the time to explain every detail about our purchase, from explaining the quality and history of the item, to how much we qualify for in the companies card that we applied for, to how much we will make in payments. He (Mr. Raul) is an exceptional representative of the company, the face of how a store representative should be and is on his way to be an exceptional employee in his future endeavors. 'Bravo Zulu' (which is to say 'Well Done') sir.
• MA

  Margaret Abalos

  Aug 11, 2026
  1.0
  Beware!!! If you order here, you may wait many months before getting your furniture, and when you do eventually get it, it will likely not be what you ordered/or not assembled correctly! By far one of the worst experiences I’ve had at a furniture store. When I purchased my sectional (over $2,000) I was told it would take about 1-1.5 months to come in. Apparently the reason was because that particular sectional was in high demand. Well after waiting almost 2 months, I sold my current couches and was waiting for a call from the furniture row. I never got the call, so I called them. They tell me that it’s still backordered and will be another month or so. No apology, no I’m sorry for the inconvenience, nothing. Time goes by and I still don’t hear anything from them. So I call again, by then it’s been about 4 months… they tell me that it’s not in yet but that if I want, I can have the 2 pieces shipped to my house and the wedge can be shipped later. That’s not acceptable, I’m not going to have 2 pieces that don’t fit together with no arm rest sitting in my living room. I asked if they could remove the delivery fee due to the inconvenience of the delay and the manager Belinda was not very nice. However, she did say she would discount the delivery by about $70 and that was the best she could do for the situation. So I accepted that, because what else can I do. I’ve already waited months for the couch, and I’ve already paid it in full. Well eventually the couch DOES come in and they deliver it. Here’s the kicker—the wedge piece of the sectional DOESNT EVEN MATCH the rest of the couch. It is so painfully obviously a lighter color, it looked as though it was left in the sun for days and got bleached. The delivery guys that set it up also told me that the wedge would not connect to the love seat side because the CONNECTING PIECES WERE INCORRECT. So not only was the couch 2 different colors, but it wasn’t even functional due to the disconnection. When I asked how long it would take to get a new wedge or the correct hardware to connect the couch together, the response from the delivery guys and the manager was basically ‘I don’t know’ ‘I’m not sure’ ‘could be a few weeks/months’ . The other remedy was for me to accept the floor model wedge in exchange. I’m sorry but I’m not going to accept a used (non refundable) wedge piece from your showroom that has been there for who knows how long, when I’ve paid full price for a brand new sectional. (It was also really annoying when I told Belinda the at the colors of the couch do not match she tried to gaslight me and tell me that the lighting in my house was not as good as the showrooms they have, and therefore it just seems that way and that I must be mistaken….!!!!) Ultimately I decided to return the sectional due to the hassle and the bad business and lost of trust with the company. The manager Belinda was very rude, not apologetic. Frankly, she seemed like she hated her job, and that I was a biggest inconvenience because I did not accept the used floor model and demanded a refund. I had to wait for the delivery guys to pick up the furniture days after they delivered it, then wait for them to ‘inspect it’ and then I had to physically go to the store so I could get a refund on my card. It’s ironic that only after they pick up the furniture they wanted to inspect it… if there was quality control BEFORE delivery, these mistakes would’ve been caught and remedied before being in this situation. Overall a very bad and unfortunate situation and I’ve been using an air mattress in my living room the last 5-6 months and not able to have guests over as I have no where to seat them. DO NOT BUY HERE! Also- side note… a friend of mine had purchased couches there around the same time I did, and I just spoke to her the other day… apparently she had to wait over 2 months to get hers, and when they delivered them they were the wrong color!!! Then it took a while to actually get the correct color she ordered. These people are very incompetent and I do not trust the company with my money.