Texas Pools and Patios

Reviews

• JB

  Jeff Baguio

  2 days ago
  1.0
  Headline: Beautiful Build, But Habitual Systemic Ghosting, Corner-Cutting, & Worthless Warranty TL;DR: Texas Pools and Patios has a massive, company-wide communication and integrity failure. This treatment isn't just something that happens once they have your money—they treat you with the same total disregard whether the project is completed or not. They cut corners on contract equipment, risk voiding manufacturer warranties with bootleg fixes, and ignore structural warranty claims for weeks on end. A "lifetime warranty" means absolutely nothing if a company refuses to show up to fix their mistakes. If you do choose this company, be aware that management under Michael and Tina Anderson, under the overall leadership of Neil and Jeff Crites, consistently failed to provide basic project oversight or communication throughout our build. We chose Texas Pools and Patios because of their outward promises of professionalism, but our experience proves they suffer from a deep, company-wide operational issue. They were already dropping the ball and screwing up long before the final payment came. Our pool was completed in January 2026. Less than six months later, we discovered a structural leak at the spa spillover. When the service department finally sent a technician out on Wednesday, June 17th, he confirmed the leak (which falls squarely under their lifetime structural warranty), noted leftover construction debris stuck to our raised stacked stone beam that still needs cleaning, and promised a crew would be out "next week." To be a great customer, I even offered them paid work during that visit, asking for a quote to add an electronic actuator to our spa returns while everything was safely under their warranty coverage. It is now July 8th—3 weeks later—and there have been zero phone calls, zero emails, and zero updates. Completely left in the dark once again. A company's warranty means absolutely nothing if they cut corners and ghost you when it comes time to honor it. Why does the customer have to become a pest and bug you constantly to get warranty work performed? During our initial construction phase, we faced such severe communication breakdowns and a total lack of Quality Assurance (QA) that things were constantly being left behind because the project manager was never present. I was forced to act as the de facto project manager on my own build until I finally demanded an escalation meeting with ownership to force a change in project management. Worse, they actively tried to cut corners on our equipment. They installed a smaller pump than what was explicitly stated in my contract. When I caught it and called them out, instead of replacing it, they tried to swap out just the motor. They refused to acknowledge that a motor swap doesn't equate to the proper full model. I had to personally litigate my own warranty claim through the manufacturer, Hayward, and get a technician to confirm explicitly that if the pool company only swapped the motor, Hayward would VOID the warranty on the pump and it would cause massive issues for service calls in the future. When I pressed the service department with the manufacturer's direct words, they finally folded and replaced the entire pump. However, they were verbally unhappy that I went over their heads. The service manager explicitly told me that she didn't appreciate me calling Hayward because they have their own Hayward rep. Well, sorry, but you completely lost my trust, and you lost it even more when I was the one who had to call and get the proof. When a customer cannot trust their builder to be honest, they have no choice but to call the manufacturer to call them on their BS. After researching public consumer records and BBB complaints for Texas Pools and Patios, my experience perfectly mirrors that of many other customers. There is a clear, documented pattern here of extensive delays, empty promises, and a chronic lack of accountability that requires constant, stressful policing by the homeowner just to get what you paid for.
• MG

  Milana Greenwell

  Jun 29, 2026
  4.0
  Remodeled a pool with TPP a year ago. Had some warranty work that needed to be done this year. Robert always provides Great customer service and can be reached with any questions or concerns at all times. Pools are a forever project and my go to company is TPP.
• MM

  Mark Malott

  Jun 5, 2026
  5.0
  I had Joseph from Baird pools at my property today to help me with an issue for Warranty repair. He was able to quickly help me understand the problem and what I needed to do to solve my issue. He explained some of the techniques that I did not understand and was very helpful. Any issues that I have in the future or any Pool needs for my equipment I will be calling them again.
• DS

  David Ben Shabat

  Jun 5, 2026
  5.0
  I am incredibly impressed with the work Texas Pools and Patios did on our recent project. From start to finish, the entire experience was seamless and exceeded our expectations. What really stood out was their professionalism and reliability. They kept the project strictly on schedule, and there were absolutely no surprises or hidden costs along the way. It is rare to find a contractor that communicates this clearly and manages expectations so effectively. They were a pleasure to work with, making the whole renovation process stress-free. A special shout-out goes to Gabriel - he was the best. His attention to detail, responsiveness, and dedication to getting things right made all the difference. He truly went above and beyond to ensure everything turned out perfectly. If you are looking for a high-quality team that delivers on their promises, I highly recommend Texas Pools and Patios. They have transformed our outdoor space into exactly what we envisioned!
• LG

  Lizette Goodman

  May 28, 2026
  5.0
  I absolutely loved the service, accommodation and speed of install. I am 3 years late with the post but I still enjoy every bit of the backyard oasis that was built!

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