At Home

Reviews

• RW

  Roberta Werner

  5 days ago
  3.0
  This store has a great selection of area rugs. It is difficult to find someone to help you though, they are scarce or very busy and don't offer to help.
• YR

  Yago Buendía Rodríguez

  Oct 3, 2026
  5.0
  I went today to find a specific product I have been looking for everywhere, and received outstanding customer service from Bethany. Instead of giving up after we did not find the product, we checked multiple other places around the store, not only was I determined, she was. She was incredibly sweet, approachable, and empathetic. She even gave me an idea to order the product online for pickup, since we weren't finding the product and the website said it was in stock. I later ended up calling the store to check up on my order and got the pleasure of speaking with Donita, who helped me extensively. She was very sweet and guided me through what was going on. Even though I haven't yet received my product (it's a limited edition), I was very content with this experience and wanted these 2 wonderful employees to be recognized, as they made my day with their attentiveness and kindness.
• JS

  jailene salvador

  Oct 3, 2026
  2.0
  all employees should know what the process is for customers doing a pickup order. if anything pickup orders should be prioritized because we're the customers that already paid for the merchandise and are committed customers NOT the random people in line. only the older employees respect the rules and know how to read signs for the pickup process, either pay your employees more so they ALL know how to read signs or pay them more to be kinder to customers in line. Will NOT be returning. Items are cheaper at costco.
• SG

  Steve Gonzalez

  Sep 14, 2026
  2.0
  Me and my wife went to the store for the first time and saw a lot of things we liked and really enjoyed the store. But once we got to the register, there was a cashier name Lily, and she had a real bad attitude and acted as if we were bothering her, even with her supervisor, right in front of her, having a meeting, she could’ve cared less
• DW

  Dave Walker

  Sep 6, 2026
  1.0
  I have shopped at At Home before, but the way they handled my recent experience with a defective product was extremely disappointing. I purchased a ceramic outdoor bird fountain that normally sells for around $150. The fountain stopped working after ONE DAY. This wasn't a product I had used for months or abused — it essentially failed right out of the gate. You would think that when a customer brings a situation like this to a retailer, the response would be, “We’re sorry — let’s make this right.” That was NOT the experience I received. Instead of feeling like At Home wanted to stand behind a defective product they sold, I was left feeling like the problem was mine. That's especially frustrating considering At Home's own website already contains another verified customer review complaining about a faulty pump on this exact fountain. Things occasionally break. I understand that. What separates a good retailer from a bad one is HOW THEY HANDLE IT when something goes wrong. A $150 fountain failing after one day is bad enough. Poor customer service afterward is what turned this into a 1-star experience. Very disappointing, At Home. You can do better.

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