Question 1

Can I use my current frame with my Tempur-Pedic Mattress?

Accepted Answer

Yes. We design our mattresses to fit most standard size bed furniture and frames.

Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.

If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Question 2

How does my new mattress arrive?

Accepted Answer

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.

The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Question 3

What is the difference between Medium & Medium Hybrid in feel?

Accepted Answer

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.

Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

Question 4

Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

Accepted Answer

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Question 5

Do you have replacement covers for mattresses?

Accepted Answer

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

Question 6

Can I use my current bed frame with a Tempur-Pedic mattress from this store?

Accepted Answer

Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. Ensure your mattress is positioned on a completely flat, solid surface with adequate support if not using a Tempur-Pedic foundation.

Question 7

How will my new Tempur-Pedic mattress be delivered?

Accepted Answer

Most Tempur-Pedic mattresses, except TEMPUR-Cloud, come with free White Glove delivery including setup and removal of packaging. TEMPUR-Cloud ships compressed via UPS for self-setup without old mattress removal.

Question 8

What is the difference in feel between Medium and Medium Hybrid Tempur-Pedic mattresses?

Accepted Answer

Medium Hybrid mattresses include a coil system combined with TEMPUR® Material for added responsiveness and slight softness, unlike the all-foam Medium models. Hybrids offer pressure relief with a bounce effect from coils.

Question 9

Does the store offer mattresses customized for RVs, boats, or planes?

Accepted Answer

Yes, customized Tempur-Pedic mattresses for non-traditional locations are available through an authorized partner. Having your measurements ready will expedite ordering. Contact 888-811-5053 for assistance.

Question 10

Can I purchase replacement mattress covers at the store?

Accepted Answer

Yes, replacement covers for mattresses with removable covers can be ordered online or with help from in-store Sleep Guides, including options for older mattress models.

Question 11

What are the store's operating hours?

Accepted Answer

The Tempur-Pedic Flagship Store is open Monday through Saturday from 10 AM to 8 PM, and Sunday from 12 PM to 6 PM.

Question 12

What payment methods are accepted at the Tempur-Pedic Flagship Store?

Accepted Answer

The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.

Question 13

Is in-store pickup or delivery available at this location?

Accepted Answer

Yes, both in-store pickup and delivery services are offered for customer convenience.

Question 14

What nearby places can I visit when shopping at the Tempur-Pedic Flagship Store in Austin Downtown?

Accepted Answer

While visiting the store, you can explore nearby spots like Jetset Pilates Downtown for a workout, The Yogurt Spot for frozen yogurt, and West Elm for home goods and furniture to complement your mattress purchase.

Question 15

Are there nearby stores or services that complement my visit to Tempur-Pedic Flagship Store?

Accepted Answer

Yes, if you need electronics or computer repair, Compuzone Apple Authorized Reseller is nearby. For home design inspiration, California Closets and Ann Sacks are close by, enhancing your shopping experience.

Tempur-Pedic Flagship Store

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