Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  2 days ago
  1.0
  Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: UIYFC5u67ted7ik
• PA

  Patito Aviles

  May 9, 2026
  5.0
  Great deals.
• ML

  Mark Lewis

  May 5, 2026
  2.0
  Somehow the store allowed someone to try 3-4 times to buy random nonsense using not my card but by looking up my information until it went through. Im now fighting it with lowes and my credit report .
• PB

  Phil Bramson

  Apr 17, 2026
  1.0
  Bought a Fridge - they busted my front door and brought me a fridge with dings everywhere! Customer service was awful -called 2 times and they would not let me speak to a Supervisor.
• C5

  c 56

  Apr 9, 2026
  1.0
  I had a very frustrating experience at this Lowe’s pickup location. I arrived to pick up an order of 144 concrete retaining wall blocks, which were already stacked on a pallet and clearly ready to be loaded with a forklift. When I politely asked for assistance loading the pallet into my truck, the employee who identified herself as the manager refused and told me I had to load everything by hand. This made no sense given that the materials were already palletized and could have been loaded safely in seconds using a forklift. What made the situation worse was her attitude. At one point, she told me, “Are you going to take it or not?” in a dismissive and unprofessional tone, instead of trying to help or offer a solution. When I asked to speak with a manager, she claimed she was the manager, yet showed no willingness to assist. Only after insisting and speaking with another employee was I finally able to get help. I work in construction, and situations like this should be handled efficiently and safely. Expecting someone to hand-load over 1,100 lbs of material when proper equipment is available is unreasonable. Management should review how this location handles third-party pickups and customer service. This experience was disappointing and unnecessarily difficult.

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