Brand Certified
Lowe's Home Improvement
4.1(2323 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
13201 N Ranch Road 620, Austin, TX
78717, United States
Certified by Lowe's Home Improvement • May 17, 2026
(512) 918-8777
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/TX-Austin/0590
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Austin, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
2,323 reviews
5 stars
1,280
4 stars
577
3 stars
187
2 stars
72
1 star
207
- CCCisco1 day ago5.0Always the best service here
- ACAnna Prieto CuadrosApr 27, 20265.0After visiting a few nurseries and purchasing a few unsuccessful plants, I finally decided to try them here, where I found excellent quality, customer service, and a variety of products. They finally had violets, in great shape and gorgeous variety!
- LALauren AmyApr 15, 20261.0Called to rent a tool, online says they rent tolls and their AI said they were able to rent a list of tools . Then the lady who picked up, was very gruff and said " were not a tool rental " .... rudely and hung up .
- CHChristine HeffranApr 4, 20265.0The gentleman, William, who assists in the flooring department is truly the kind of associate any company should be grateful to have. He represented Lowe’s with an elevated level of service that is increasingly rare to find. He went above and beyond while assisting my significant other and me during our bathroom remodel decision process. William was patient, knowledgeable, and incredibly helpful, which significantly reduced the stress I was feeling trying to piece together the right products. What stood out even more was that his support didn’t stop there, he personally checked us out, walked our materials to the front, and assisted with loading everything into our vehicle. As a VP of Operations with 32 years in customer service leading hundreds of associates, I can confidently say it is not easy to find individuals who consistently go above and beyond in this way. William is a true asset to your team. I strongly encourage you to recognize and invest in him, he is exactly the kind of employee companies strive to retain.
- NNNirajMar 25, 20261.0I don’t usually leave a bad rating unless I got really screwed. Tonight I went into this location to get a price adjustment on an item I bought a few days ago because Walmart had a significantly lower price. I called earlier that day to confirm they could do this for me. Isiah from customer service said no problem as long as I had the receipt (which I did). I drove 30 min to be told by Samara they can’t adjust the price because Walmart doesn’t have an “item number” they can match to… I pulled up the exact item on Walmart.com (in stock and available for pick up) and showed them, Walmart doesn’t list items numbers on their website or app on any of their products, so basically she was indirectly speaking for Lowe’s as a whole they don’t price match with Walmart LOL. It’s common sense just look at the item, it was a simple item nothing crazy. Regardless she or the manager Matt could have just said no worries we’ll take care of you and done it as a courtesy. I would’ve appreciated it, said thank you and left a happy customer. I went down the road to the Shoal Creek location and they happily price adjusted for me. Skip this store for customer service. Should have just bought from Walmart right next door in the first place. Edit: they referred to me as “Angela”🤣 Team Orange all the way at this point
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 17, 2026Yext Knowledge Graph
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