H A Guerrero Carpet Cleaning and Sales

Reviews

• JR

  John Rosales

  Jun 8, 2025
  1.0
  Absolute worst experience - they stole my money and do terrible work DO NOT USE THIS COMPANY. They only accept cash (red flag #1) so they can keep your deposit when things go wrong. The work quality is embarrassingly bad - I can’t believe they’re still in business. Here’s what happened: They took my deposit, then refused to take responsibility or issue any refund. When I tried to resolve this professionally, they were dismissive and threatening. The financial side is a complete mess - Olivia Guerrero “lost” my receipt and tried to claim I never paid. How does a business lose payment records? It feels like they’re running some kind of scam operation. She also has Dementia but won’t admit it, it’s sad to see. Mark Guerrero runs this operation and clearly doesn’t care about customer service or quality work. I’ve dealt with difficult contractors before, but this was something else entirely. They seem to prey on people who need work done, take advantage of the cash-only policy, and then leave you with no recourse when they mess up. Save yourself the headache and money. There are plenty of legitimate, professional companies out there who stand behind their work and treat customers with basic respect. This isn’t one of them. UPDATE: Still fighting to get my deposit back months later. They’re now ignoring my calls completely.
• CK

  C.K. Reid (Kuczynski)

  Jun 6, 2023
  5.0
  I had used HA GUERREO in the past, and it seemed to go well. But this time they lost my order. I had to call them three times to get the rugs delivered. Finally, they were delivered when we were away. I paid in cash and I got a receipt thankfully. Our dog sitter received the rugs, and he immediately noted a very foul smell coming from one of the rugs. our dog sitter received the rugs, and he immediately noted a very foul smell coming from one of the rugs, When the rugs arrived, they were filthy and they smelled so bad that we had to put one of them outside. I had them cleaned because the dog had Peed on the rug. This is why I sent them out. But they came back as if nothing had been done to them they were not cleaned at all. But they did charge me $800 for the service. I feel robbed. I think they just rolled the rugs up and stuck them in a corner lost them and then charged me $800. I think I need a refund so I can hire someone else or they need to call me right away. I know they stay in business with a public school contract, but I’m beginning to wonder if they treat their customers well anymore.
• JS

  Jack Seib

  Aug 25, 2021
  4.0
  Although the expense of clean I ng oriental rugs seems steep, the quality cannot be overlooked. We soon forget the price and long remember the quality. Just saying...