Brand Certified
Ferguson Home
4.0(90 reviews)
Certified by Ferguson Home • Oct 04, 2026
Business Details
2209 B Rutland Drive, Austin, TX
78758, United States
Certified by Ferguson Home • Oct 04, 2026
(512) 382-2032
Certified by Ferguson Home • Oct 04, 2026
https://www.fergusonhome.com/showroom/branch/austin-tx-showroom-3612
Certified by Ferguson Home • Oct 04, 2026
About
Certified by Ferguson Home • Oct 04, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury fixtures, and home design inspiration across Austin. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes.
Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit at https://www.fergusonhome.com/showroom/branch/austin-tx-showroom-3612 or browse our vast selection on FergusonHome.com. Ferguson Home in : where exceptional design meets expert service.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Oct 04, 2026
Hours
Certified by Ferguson Home • Oct 04, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday10:00 AM - 3:00 PM
SundayClosed
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/202610:00 AM - 3:00 PM
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/202710:00 AM - 3:00 PM
Reviews
4.0
90 reviews
5 stars
61
4 stars
4
3 stars
2
2 stars
6
1 star
17
- SSSharon SnuggsSep 17, 20265.0I have dealt with Ferguson for years and years. Their service has always been great. HOWEVER, I have recently had the most exceptional experience with Ferguson representative Dustin Leboeuf. He made the whole process a pleasure. He was the most helpful, knowledgeable and kind person I have ever worked with at Ferguson. He ends his email communication with the closing "with JOY" and he certainly exudes this in his service to others.
- JFJen ForonatoSep 15, 20265.0I have had the pleasure of working with Jessica Garcia at Ferguson on numerous design projects, and she is truly an invaluable resource. As a designer, I rely on trusted industry partners who understand both the technical and aesthetic sides of a project, and Jessica consistently delivers. Her depth of knowledge in plumbing fixtures and solutions is exceptional. She is wonderful at guiding my clients through selections for both new construction and remodeling projects, always taking the time to understand their needs, style, and budget. Jessica is incredibly attentive, responsive, knowledgeable, and thorough. I have complete confidence sending my clients to her, knowing they will be well taken care of from start to finish. She is a trusted partner in my design business, and I highly recommend working with her!
- JCJoseph CostaSep 10, 20265.0Jessica & Katelyn on Chris’s team go above and beyond on every project!! I wouldn’t shop anywhere else. They keep track of changes, create incredible spec books, and label every box of finish trim. So thankful for this crew everyday!
- RCRegina CotroneoSep 8, 20265.0I have had the pleasure of working with Ferguson Home for over a decade, and throughout that time, I have consistently experienced exceptional customer service, product knowledge, and support from the entire team. I have especially enjoyed working with Jessica Garcia, my showroom consultant. Jessica is incredibly well-prepared, knowledgeable, professional, and attentive to the details that matter. I know that whenever I bring our clients into the showroom for a selections meeting, Jessica will be prepared, efficient, and ready to make the experience seamless for both our team and our clients. In the custom homebuilding business, having trusted vendor partners is incredibly important. Jessica and the Ferguson Home team have earned that trust through years of consistently excellent service and support.
- MCMichael CurleeSep 8, 20265.0I’ve worked with Jessica for years, and she has always been outstanding. As a builder, I rely on people who are sharp, organized, and dependable.... Jessica checks every box. She’s quick with answers, great with clients, and makes product selections painless. Ferguson is lucky to have her, and I appreciate the consistent support she brings to every project.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home renovation?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands for your renovation or new home project.
How can I get personalized expert support at Ferguson Home?
You can book an appointment at Ferguson Home showrooms to interact with products firsthand and receive personalized expert support every step of the way.
What are the Ferguson Home showroom hours of operation?
The showroom is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 3:00 PM, and is closed on Sundays and major holidays.
What is Ferguson Home's return policy for most items?
You may initiate a return for most items within 90 days of receipt for a refund of the purchase price, excluding shipping, provided the items meet return conditions.
Are there any restocking fees when returning items to Ferguson Home?
No, Ferguson Home does not charge restocking fees for returned items.
How do I set up a return for my Ferguson Home purchase?
You can set up returns online through your FergusonHome.com account or by creating one if you purchased as a guest, following on-screen instructions for a return.
Does Ferguson Home offer delivery or in-store pickup?
Ferguson Home does not offer delivery, same-day delivery, in-store pickup, or curbside pickup services at this location.
What nearby salons could I visit before or after shopping at Ferguson Home?
Nearby salons include The HairHouse HairHarlot, Sola Salons, Crowned with Beauty, LOF Salon, and Curly Hair Austin, perfect for a beauty treatment around your visit.
Are there any nearby stores where I can buy home decor items after visiting Ferguson Home?
Yes, Bed Bath & Beyond is close by and offers home decor, kitchen, and bath items to complement your purchases at Ferguson Home.
What recreational places are near Ferguson Home that I might enjoy?
Nearby options include Yoga Pod Austin, a yoga studio and gym, and Gymboree Play And Music, an indoor play center, great for relaxation or family activities after shopping.
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