Extra Space Storage

Reviews

• BL

  Brandon Lewis

  May 13, 2026
  5.0
  Extra Space Storage in Austin has been an outstanding solution for all my storage needs and I have been thoroughly impressed from start to finish. The facility is exceptionally clean, well lit, and very secure, which gave me complete peace of mind knowing my belongings were in safe hands. The rental process was straightforward and hassle free, with friendly staff who took the time to help me find the right unit size for exactly what I needed. Access to my unit has always been convenient and easy, with flexible hours that fit around my schedule without any issues. The pricing is very fair and there were no hidden fees or unpleasant surprises along the way. I would confidently recommend Extra Space Storage to anyone in Austin looking for a reliable and well managed storage facility.
• RZ

  Ryan Zeng

  May 5, 2026
  5.0
  Tarra was SO friendly and gave phenomenal service! The prices here are a great deal as well. Would definitely recommend ExtraSpace for all your storage needs.
• AG

  Alex Gomez

  May 2, 2026
  5.0
  Tarra did really wonderful showing us the various units and asking the right questions to fit our needs. Thank you, Tarra!
• LS

  Laura Senter

  Apr 30, 2026
  1.0
  Joe: ⭐️⭐️⭐️⭐️⭐️ This Company: ❌ To anyone who has a unit here, you might want to go check on it and/or consider relocating. You may have a rat infested unit. I stored my belongings here for a couple of years, only to discover at the end that our unit had been infested with rodents the entire time. When we came to clear out the unit, it was covered and I mean covered in rodent urine and droppings. A mattress, bedding, furniture, and irreplaceable heirlooms were all destroyed. Once rodents contaminate something and it sits for an extended period, it’s unsalvageable. Most of what we had stored had to be thrown away. When I contacted the company, I was told they couldn’t be held responsible because they can’t control what neighboring tenants store in their units. That response is simply not good enough. When you pay hundreds of dollars a month for storage, the baseline expectation is that your belongings will be safe. One bright spot: the on-site manager, Joe. When he saw the state of our unit, he stayed to help and was genuinely compassionate, even though his hands were tied at the corporate level. To the company: this isn’t about luxury storage. It’s about basic accountability. Pest control is a manageable, standard part of operating a storage facility. Telling customers there’s nothing you can do after their belongings are destroyed is not an acceptable answer.​​​​​​​​​​​​​​​​
• MP

  Marivel Perez

  Apr 21, 2026
  4.0
  Super easy to set up online and received access code and was able to drive from one city to another and drop off storage items without having to wait or meet up with a building representative. Very useful if arriving after office hours. Only downside is one bathroom located for customer use which is in one building (thankfully this was my building) but is only on 1st floor and if your locker is not on that floor your access code doesn’t give you privileges to that floor or bathroom which also requires code access. Recommend providing access to bathrooms regardless of locker location with access code so if any problems occur the business can at least track the last person who access the facility. Other than almost peeing myself while trying to access the bathroom, this was a smooth move

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