La-Z-Boy Arlington

Reviews

• LC

  Linda Clark

  Apr 7, 2026
  1.0
  Update: Despite the store “owner’s” reply, it is clear from my original review that I had already contacted their “customer service team” who were wholly unwilling to address our issues. They want your money and no responsibility for the poor quality of the furniture they sell or any obligation to provide the most minimal level of customer service. We recently purchased over $17,000 worth of furniture from this store. It has been the most disappointing purchase we have ever made. Two chairs that we purchased, for which we paid over $3,000 each, developed horrendous squeaks 4 days after they were delivered to us. We requested replacement of the chairs. That was denied. They wouldn’t schedule any service to address the issues we were having for 2 1/2 weeks. They were completely inflexible saying that a customer has no right to request a morning versus an afternoon appointment. Their customer service representatives were so rude. Think carefully before you buy anything from LaZyBoy It’s not the company it used to be. The quality is poor and the service is worse.
• SG

  Steve Grenzow

  Mar 26, 2026
  2.0
  Crazy expensive. Not meant for average shoppers. Sales staff not friendly
• TN

  Tom North

  Feb 22, 2026
  2.0
  Saleslady was condescending and not pleasant to deal with... will not be going back, ever.
• MD

  Mac Diesel

  Dec 1, 2025
  5.0
  I bought this dual recliner Lazy Boy sofa about 8 years ago. I use it in my office. These pics are what it looks like after 8 years of daily use with a lap dog. I’ve done nothing special to clean other than vacuum it. I’m now looking for new furniture in my house and i will go to lazyboy first because of how well this couch has held up. It is comfortable and durable. You can find cheaper, but you get what you pay for and lazyboy is a great value for the quality you are getting!!
• JH

  Jennifer Howell

  Mar 22, 2022
  1.0
  Customer service is not a priority. Do not expect a call to update you on where your product is. It took 1 week shy of a year to get my couch when I was told 6-8 months. I was lied to and told ‘it’s in production, and shipping next week 3 times’. It’s past the 3 days grace period and they will not let you cancel. These are franchises and the corporate office cannot help. Buy somewhere else, I wish I had. The couch isn’t as amazing as it’s advertised either. Sadly thousands down the drain.

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