SpareBox Storage

Reviews

• EE

  E

  Aug 9, 2026
  1.0
  When I signed up, I was led to believe that my price would not change for a year due to a promotion, but that was a lie. It has gone up every few months (apparently the promo did not actually apply or even exist, and the contract superseded it, so be cautious of anything they tell you to sell a unit) so it has gone from $75 to $118. I’ve tried to get things out so I can get rid of this expense and ended up with a broken down vehicle, which is another huge expense and asked for a few days in good faith to get the remaining 4 items out due to these circumstances and was refused. Ok, that’s fair. Not exactly fair, but it’s in the contract so whatever. However, what most upsets me is the way their reps treat customers. They are all overseas and are extremely rude and argumentative and deliberately make things much harder than it should be just out of sheer spite. Jonathan and Chantal were the worst, with Chantal actually arguing with me over the $2 credit card processing fee to the point of YELLING at me because I had the nerve to say that I pay $120/month ($118 plus the fee, so yes, that is $120/month) and when I reacted, she threatened to hang up on me. Seriously the rudest and most deliberately unhelpful people I’ve ever dealt with. I’ll pay one more full month of rent ($120 which includes the credit card fee… I better include that so CHANTAL doesn’t scream at me again) and give them basically 3 free weeks of expensive rent for 5 more days of usage. I had asked if I could leave 2 of the larger items which were going to be donated, and was told there would be a $500 fee for this. For items they could easily sell and make money from. These people are greedy and completely unethical. Go anywhere but here. These people will make your life miserable if you ever need their assistance, and the price will go up quite a bit every few months. They are deliberately rude and unhelpful and don’t care about anything but money. I understand that it’s a business, but greed takes priority over basic human decency here. Huge mistake choosing this place. Please proceed with caution if you do business here.
• MM

  Minna Matthews

  May 18, 2026
  2.0
  The move in went good. However the business practices they use if you fall behind on payment is horrible. The company went from trying to charge me like 70 dollars one day to trying to charge 208 the next. I was behind but I did not get any notifications about a lien or the normal ways a storage will let you know. I found out after they tried charging me I logged into my account and saw the link and auction then I called them. I can deal with a company telling me no 🚫 because I understand the rules are the rules but as a customer I am going to see if there is anything else that can be done first I asked if they could waive the lien fee because I wasn't informed or notified about it. They said no only the late fee could be waived, so I asked for a supervisor to see if they could do anything the agent was basically refusing a supervisor at first then finally got one on the phone When I tell you he was more rude then her. He was speaking over me and I felt very disrespected I'm not sure was I discriminated against but if I wasn't that's just how the company is. I've never in all my life been treating so poorly by a business. I would suggest you not use this company because they have poor business practices Go with your more respectable storage companies like Public Storage because they keep you informed about your belongings and the cost the whole time. They call you, email, text and send mail. This company telling me they can't even tell me when my things are going to auction I wish I had never left my items there. I could pay it but honestly the stuff was just extra in my car that I didn't want to ride around in while I was in transition. If they was willing to drop at least half the cost. I would pay it , because trust me they not going to get nothing maybe 5 dollars from the auction I'm embarrassed by what's in there to be honest it looks like trash so that's why I'm not to pressed. I have to spend more than it's worth to pay for it and go pick it up. I don't live in that state
• CK

  Cheyenne Kosechata

  Jun 22, 2025
  1.0
  False advertisement, very disappointed!
• DM

  David M

  Jun 20, 2025
  1.0
  I reserved the unit at a facility I was familiar with. I had rented from the previous owner, All Storage. I reserved a climate controlled unit from Spare Box. The person on the phone obviously did not speak English in the home and English was obviously not her first language. When I arrived at the units, I found I had an outdoor, west facing non-climate controlled unit. Not the unit I requested and paid for. When I called to secure the unit I had previously reserved, I was given a climate controlled unit but was required to pay an additional $9.00 to access the property. When I tried to pay rent for a year in advance I was told I could not do that because rents increase every 3 to 6 months. So I am renting month to month even though I will be in storage for an unspecified amount of time. When I arrived on the property, there are no real people on-site....except there is a guy driving around in a Spare Box pickup. There are no public facilities on premises. There were with the previous owner and there is in the office area that is unmanned and closed up. I called the Spare Box number to ask to leave the truck on the premises while I ran to get lunch for my unload crew. I was told I could not leave the truck on the premises. So we closed up the truck and I drove to get lunch. Imagine, you can't leave a truck in order to go get lunch! So I'm stuck at Spare Box. Don't make the same mistake.

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