La-Z-Boy Allen

Reviews

• NC

  Naidu Chekuru

  Aug 10, 2026
  5.0
  Sherry was excellent to work with and she is vey helpful. Excellent team and highly recommend !
• PM

  Paulette Magnuson

  Aug 6, 2026
  5.0
  We had a superior experience with Tyker Sparks, the store manager in McKinney, Texas. He helped us choose two oerfect chairs and get appropriate financing. Five Star! Thank you.
• DD

  dkmdev

  Jul 22, 2026
  1.0
  To bad had to even give them one star. Worst customer service i have ever seen. Own technician said replace chair and they still are not. Ask to speak to a supervisor, sure someone will call you in up to 48 hours and then they hang up on you. Then supervisor calls and tells you does not matter what technician said, will not even take the order number or phone number to look at case. Did not care you had an issue and then hangs up on you.
• FR

  Ford Richards

  Mar 6, 2026
  1.0
  The warranty is not nearly as good as they make it sound when they are trying to sell you furniture. Started having issues with our recliner squeaking very loudly (which means we can’t rock our baby to sleep in it) about 6 months into owning it. We tried to contact customer support and they had us going in circles telling us we needed to contact a different person each time. More than a year later and finally someone tells us that they won’t fix it. Feels just as cheap as the last chair we had from wayfair but twice as expensive.
• TT

  texan2k

  Jan 22, 2026
  5.0
  My recent experience at the Allen La-Z-Boy was exceptional from start to finish. I first met with Tyler to discuss replacing a couch and two recliners. I knew the specific items I wanted but needed to get updated information on color choices and various add-ons. Tyler was so helpful and patient! He is professional, friendly with excellent product knowledge. This saved me a lot of time in the middle of an home interior update. Moving into 2026 I didn’t expect the furniture to arrive so soon, but it did in pristine condition. The delivery men, Jose and his assistant, were very efficient and extra careful in moving the old furniture to the garage and moving in the new furniture. The dispatch software used is excellent. You know where they are every moment of your delivery day, and get a telephone call when you are the next stop. I’ve been a La-Z-Boy customer for over 40 years. I still have my first recliner from 38 years ago. The Allen store under Tyler’s leadership, back-office support and delivery was outstanding. I hope management reads this and recognizes those who are doing great work for the company every day.

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