Lowe's Outlet Store

Reviews

• AV

  Aly Verdasco

  Sep 20, 2026
  1.0
  FORMAL CUSTOMER COMPLAINT — LOWE’S HAS FAILED TO RESOLVE A BASIC DELIVERY ISSUE I am extremely disappointed with Lowe’s handling of my recent zero-turn mower purchase. Before buying, I specifically asked whether anything could prevent the mower from being delivered and used properly. I was assured there were no issues. However, when Lowe’s attempted delivery, the mower arrived without a key and was unusable, so I had to send it back. Lowe’s later told me the key had been lost and instructed me to purchase a replacement. After being directed to a universal key at another Lowe’s location, I purchased it, only to discover that it did not work. I am now on my third trip to Lowe’s trying to resolve a problem Lowe’s created. I have also made two calls to customer service and two attempts to reschedule delivery so there would be time to obtain and verify the correct key. Instead, I was told the delivery could not be rescheduled because store personnel were effectively locked out of the system. This has resulted in: * 4 trips to Lowe’s * 2 customer-service calls * 2 failed rescheduling attempts * Multiple hours of my time * The cost of an unusable replacement key * A mower I still cannot use * Significant frustration and inconvenience The issue is not simply that a key was misplaced. Mistakes happen. The unacceptable part is Lowe’s failure to take responsibility afterward. Lowe’s delivered unusable equipment, lost the key, directed me to purchase a replacement that did not work, and then failed to provide a workable delivery solution. This is not customer service. It is passing the problem from one failure to the next while expecting the customer to absorb the consequences. I am asking Lowe’s corporate management to review this transaction and provide: 1. The correct key at Lowe’s expense. 2. Confirmation that the key has been tested on this specific mower before delivery. 3. A delivery date that allows sufficient time to resolve and verify the key issue. 4. Reimbursement for the replacement key I was instructed to purchase. 5. Appropriate compensation for the time and inconvenience caused by Lowe’s errors. 6. An explanation of why store personnel could not make a necessary delivery adjustment. 7. A management review of how this matter was handled from purchase through delivery and customer-service contacts. I purchased this mower expecting a complete, functional product and reasonable support. Instead, I have been left to fix Lowe’s problem myself. And though the store employees seem to want to help, they seem to be extremely restricted. Lowe’s has an opportunity to correct this, but someone must take ownership. The question is no longer whether Lowe’s made a mistake. The question is whether Lowe’s is willing to do anything about it.
• BD

  Ben Dover

  Sep 2, 2026
  5.0
  Big selection and staff are always willing to help
• DP

  Dustin Peterson

  Sep 2, 2026
  3.0
  This place is great if you are looking for a refrigerator or washer and dryer, but nothing else. They have very little in real inventory.
• CW

  C W

  Aug 26, 2026
  5.0
  Love this store, SO GRATEFUL they do not have a site to search Inventory & you have to physically go into the store to see what they have so it really is a treasure hunt. The only complaint I have is that they chose to open this store 1.5 hours away from me! If you'd have consulted with me before breaking ground I wouldn't have to make 2 trips every time I stop in to look around & end up always needing my trailer when I leave! 😂 I'm on the turnpike right now heading to the store as I type this review in fact! When I visit Orlando it is mandatory that I stop at the Lowe's outlet to see what I neither have the space or even the funding for but is for sure coming home with me! My last larger appliance purchase was an amazing Samsung Refrigerator that I got for a fraction of retail and has had ZERO issues since I brought it home nearly a year ago. Anyone complaining about "Not standing behind the products" or equipment issues is unjustified in those statements & the negative ratings should be excluded from the averages because Lowes VERY clearly states at time of purchase you have 48 hours to bring the product back for exchange or refunds beyond that you would have to use the ADDITIONAL WARRANTY YOU CAN PURCHASE OR MANUFACTURER WARRANTY! Our fridge was missing a drawer and sold as is, instead of buying the part online for $110 I contacted Samsung & they sent me a replacement at no cost. You have options, be resourceful, and taken action, don't blame the staff for your mistake or misinterpretation of policy. Anyways, I'm off topic, but if you need discount appliances stop in and check out the massive facility with something in practically everyone's budget
• SM

  Stephen Montero

  Aug 20, 2026
  2.0
  The installers were in such a rush to get my fridge in the house they didn’t replace the water line, didn’t do an operational check with my wife, and then when she called the store they told her the installers wouldn’t install it because it’s a plastic line. There was a brand new steel braided icemaker line on the counter with the Lowe’s receipt and the person on the phone got the manager, he said they can’t install it because it’s not directly behind the fridge, but the policy says within 6 feet. I will not ever purchase from this store again. The guys were in wish a rush they left their level at my home. The lady on the phone told my wife of it’s so easy why don’t I install it. I purchased from Lowe’s because of the delivery and installation. The product works fine so I’ll give it two stars.