ENT & Allergy of Delaware

Reviews

• MO

  Mrs. Overly

  1 day ago
  3.0
  I’ve never been so frustrated with trying to reach a doctor. There is a robot “Claire” who receives any call and if you say you want to talk to a person enough times, maybe you’ll get sent to a voice mail box but you will likely never ever call and talk to a person. 1/6 times did I receive a call back even after calling about complications from procedures. Luckily I live close by and so I drive to the office and just show up begging to talk to anyone. The coordinator there is really nice and she has been able to squeeze me in (probably because I’m crying from pain and she feels bad for me) but I think she is understanding of the screwy system. The doctors are nice and helpful IF you can get in but it’s so so frustrating to deal with their “customer service” line. I changed my star rating from five to one because these last few weeks nobody ever returned my calls. I don’t understand their customer care model at all.
• TA

  Tee Armstrong

  3 days ago
  5.0
  The technician who administered my allergy test was more than patient & informative. Nothing she did was a surprise to me because she took out the time to explain step by step what she was doing & even though I was constantly asking questions, she answered as many as she could within the scopes of her position. She was extremely personable & unlike the front desk she was also vey accommodating. I wouldn’t mind being pricked all over again because of the service alone. Thank you!!
• CJ

  Chris J

  Aug 27, 2026
  4.0
  This place is great staff and everything but I feel like they are going backwards towards like COVID time. Now you have to fill about a paper every time you get a shot I don't see a reason for this. It is just useless work for the staff to do extra work.
• PL

  Paul Legend

  Aug 19, 2026
  1.0
  I was referred to this company by a company that is making me a mouth piece to see if there was something more they could do for my sleep apnea and not only was it a terrible experience, because they basically said you don't need him you need us and you need a cpap machine. X rays were sent over from my doctor and they didn't even know what I was talking about. I was told how I was treated to my mouth piece doctor and he was very shocked at the treatment I got. I left a review at that time about warning people and magically it disappeared. I think it's because as I was told by others that they get a kick back by getting people to use cpap machines. Any person coming here or thinking of it should check other places or get 2nd opinions.
• MS

  Mark S

  Aug 11, 2026
  1.0
  Private Equity owns this practice and it’s being run into the ground. You cannot get ahold of anybody on the phones. You cannot get prescriptions called in. Your appointments consistently run 1hr late even when you have the first time slot. They are unprofessional and perform additional procedures during routines visits in order to bill your insurance. Avoid Dr. Shepard. Guy does procedures without consent to make money. Staff hangs up the phone and makes you have to sit on hold again for 10-15 mins. I cannot express how disappointed I am.