LensCrafters

Reviews

• MC

  mike conway

  1 day ago
  5.0
  Great experience with the friendly and knowledgeable staff. They made the experience very easy. Would recommend them to everyone and will be going back again.
• CJ

  Choc Johnson

  May 8, 2026
  5.0
  The store is very clean. Shannon was super friendly and helpful. She took the time to look over frames with my daughter and go over the different type of lens and which one would be best for my daughters age. 10/10 recommended. These aren’t the first pair of glasses we are purchasing from this store/ location but I will do a follow up with pictures and how they came out.
• SC

  Sandra Crowell

  May 1, 2026
  5.0
  I visited the Christiana Mall Store this afternoon. As usual, the inventory was terrific! I selected several styles and narrowed down to one style. I worked with Salina, she was understanding when I remembered I'd left my new prescription at home. She suggested I call my eye doctor's office to request they fax my prescription to the LC store. We received the prescription in about 5 minutes...extra trip AVOIDED!! Salina understood my concern over the cost of my glasses and went above and beyond to help me review options for insurance coverage, store promotions and even my health insurance coverage (since I have a medical condition with my eyes). I really appreciated the time she took to review the options. I have been a customer of LensCrafters for over 20 years. I am very pleased with the Customer Service I received today!!
• JC

  Jessica Casco

  Apr 20, 2026
  5.0
  I went in specifically to purchase glasses with my new prescription. I had already used my insurance early in the year, so I was paying out of pocket. They had a 40% off promotion going on with brand name glasses. Salina is the rep who helped me, she was very friendly, thorough and knowledgeable. She walked me through it the entire process. She gets 5 ⭐️⭐️⭐️⭐️⭐️ from me!! Thank you so much for making my time spent there easy and comfortable!
• KK

  Kavita Kadyan

  Apr 9, 2026
  1.0
  Unprofessional behaviour : on April 8th I brought my daughter in at 5:15 p.m. for an eye appointment and chose the dilated exam. The doctor handed me a prescription, took $25, and sent an agent to help us pick frames—without re-examining my daughter. When I asked if another check was needed, she said yes, which surprised me since she hadn’t mentioned it before taking payment. She called me back ,my colleague called me in between; I asked my team mate to call again and ended the call. She then ushered my daughter down, rushed out, and said “Good night.” I asked if the exam had actually happened, and she snapped that I had no etiquette for being on the phone. I was so shocked I could barely believe how blunt and impatient she was. After I composed myself, I told reception the exam never occurred. The doctor told me to wait; I did, even as other patients went in ahead of us. Eventually she repeated the etiquette comment, tore up the prescription, refused to check my daughter’s eyes. She said she will refund money after long 2 hr wait.Highly unprofessional behaviour by doctor. Won’t go again and recommend to anyone.

Frequently Asked Questions About LensCrafters