Phase 3 of the Library’s COVID-19 Phased Reopening Plan begins on Monday, June 14 when 17 branches will open with limited capacity for full browsing and expanded hours.
Additional computers will be available for customers to use for up to one hour by appointment (or walk-up, on a space available basis). Curbside service will continue to be available for customer convenience. Appointments may be booked up to 7 days in advance. Study rooms will be open; however, meeting rooms will remain closed. Indoor in-person programs, passport services, fax services, and book donations remain suspended during Phase 3. PGCMLS is not able to accommodate group visits from child or adult care services during Phase 3.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.