Panera Bread

Reviews

• TT

  TreatieBe

  Oct 7, 2026
  3.0
  The wait time is getting me. Maybe we didn't need a drive thru at this location since all the food items are made fresh, which takes time. I don't like that enough bagels aren't made to get thru breakfast time. I've gone at 9am, 815am, and 730am, to out of the bagels of my request. And yesterday I was told the bagel makes had just quit so no bagel once again.
• AK

  Amanda Knipp

  Oct 3, 2026
  1.0
  I’ve planned to dine here a few times since they opened, but thus far have been deterred by the crowds. I finally came around 4 on a Saturday and was the only car in the drive thru. Looked like maybe 2 customers inside. Had to wait 5 minutes to even put my order in, then found they were out of broccoli cheddar soup and feta for the salads. I probably should have left, but I changed my order and waited another 20 minutes while they prepared it. Finally got it, brought it home, and had no dressing for my salad, and a burnt sandwich. All for the low price of $15. Just a very disappointing experience.
• KM

  Kevin Mead

  Sep 28, 2026
  1.0
  We have picked up dinner from this location at least five times since it opened, and somehow they have not gotten our order correct a single time. Every. Single. Visit. We have had entire meals missing from our order, not just a forgotten condiment or an incorrect modification. Unfortunately, the problems go well beyond the food. The staff consistently comes across as unfriendly, disengaged, and completely indifferent when you bring an error to their attention. Our most recent visit was particularly absurd. We sat at the drive-thru window for more than 10 minutes without a single interaction from an employee. When someone finally opened the window, they had no idea who I was, what my order was, or where the order even was in the process. They also did not know how to scan my rewards card or enter my phone number into the system. And somehow, after the amount of time we had already spent sitting there, they handed us our food without realizing that we hadn’t even paid. I actually had to remind them that they needed to take our payment. At this point, this doesn’t feel like an occasional mistake or a bad night. This is a consistent pattern of poor service, poor communication, and a shocking lack of attention to basic order accuracy and customer service. We’ve given this location five separate chances since opening. Five times they’ve gotten something wrong. That’s not a fluke — that’s a management and training problem.
• KF

  kelley ferre

  Sep 26, 2026
  1.0
  Ok I thought this Panera might actually be good because it’s new. I ordered on DoorDash I am not with DoorDash I work at the hospital near it and needed to just pick it up. I went through the drive through when it was ready and the lady told me to pull toward. I was at the window for 10 minutes just sitting there while everyone inside just blankety ignored me! I had to honk my horn and wave my hands for anyone to acknowledge me. Then the lady comes to the window rude and I told her my order was ready and just needed yo pick it up. She told me door dash has to go inside I told her I’m not with DoorDash I just ordered through it and if I needed to go inside they should have told me that when I pulled up and not to go to the drive up window. She didn’t care no sorry or anything. So rude she might have been the manager. Then my food was wrong and I couldn’t go back because I work in the er and only had a a couple of minutes left
• DM

  Daniel Mercer

  Sep 26, 2026
  1.0
  I am the kind of person who likes to give places multiple opportunities before leaving a bad review. I’ve given this place 4 chances. 3 of those were 1 star experiences. The only experience that would have been a 2 star was when all I got was a salad. Would have been really hard to completely mess that up, but the wait time for that salad was ridiculous, and some of the chicken was really slimy and weird looking. Anyway, all 3 of the other experiences have been really bad. I can’t in good conscience call this a Panera. I will call it Pan, because everything about this place is “half” of what it should be (except for prices and wait times). I won’t be back here for a very long time if ever. It’s a shame too, because I typically like Panera’s food even if it’s expensive. $13+ for a sandwich with no additional sides/drinks is kind of insane, but I can sort of justify it because I typically enjoy it. Not here. Everything is half off in the worst ways. Half a parking lot, staff half-trained, food half-cooked, etc.