Chipotle Mexican Grill

Reviews

• CH

  Celiza Hernandez

  Jul 3, 2026
  1.0
  Horrible. Paid $20+ for two burritos the size of a $4 Taco Bell burrito. When I complained the manager said they had someone new training and that was her only response and excuse. Unacceptable. Not to mention the lack of accountability or even a simple sorry.
• DW

  Daniel Wood

  Jun 19, 2026
  1.0
  No one was acknowledging the customers standing in line. Barely had anything made and still 2 hours before closing. Then, they get an attitude when you ask for something they’re out of. In my case it was steak and queso. They ended up making the steak but wouldn’t put out anymore queso.
• ER

  Elisa Rose

  Jun 6, 2026
  5.0
  Food is fantastic and as good as homemade, and servers are really friendly
• OM

  Onie Morgan

  May 23, 2026
  3.0
  The cook doesn't follow the recipes. I'm a regular at Chipotle, I know what the food should taste like. I ordered a side of black beans for my grandson. The beans were extremely spicy. I called and spoke with the manager, he says there's no way the beans are spicy. I asked him to check the beans just so he could have a reference. He said he doesn't like beans. He doesn't have to like them to tell if they were spicy or not. That same in-store visit, the rice had a lot more cilantro than usual. The vinaigrette is different every time I get food there. I don't understand why the recipes aren't being followed I like Chipotle when made right, but often the food/flavors vary and that's unfortunate.
• ST

  samuel Thomas

  May 4, 2026
  1.0
  From Google-"reviews mention the service can be inattentive and the food can be cold" this was my exact experience here at this location. This is probably the worst chipotle in middle Tn area, The rating and reviews of the staff and preparation of the food is not false. They should honestly fire the whole staff that was working tonight. The only person that was respectful to a customer that was patronizing this establishment was the white kid. I got denied service because I voiced my concerns on the preparation of the steak and how old and cold the food looked. The young lady who was preparing the bowl was very rude and wanted to debacle about food I'm paying for with "MY MONEY". Definitely probably one of the most absurd situations ever. The manager definitely lacked the ability to manage the shift because why are you allowing an employee to go back and forth with a customer?? You should have corrected her actions & her lack of mannerisms also her lack of regard for a paying customer. Then turnaround and deny me service for having a voice about the staff and poor preparation of the food here is ridiculous and each one of you needs to be removed from this brand CHIPOTLE is a brand that each one of you have represented poorly. I am calling for each one of you to be fired.... I will make it my personal business to do so. Including the cook. No one yelled...no one cursed at you & no one threatened either of you....PLEASE REMOVE THEDR PROBLEMATIC STAFF MEMBERS!