Shoney's

Reviews

• EF

  Emma Frazier

  Aug 16, 2026
  1.0
  The server was not friendly at all.she didn't speak when she walked up. Didn't smile the whole time. Her name is Jordan. Don't ever get her. Her service is Terrible and I have to keep asking for things. I should already had.I didn't tip her because she didn't deserve a tip. I spoke with the manager about her.he said he will talk to her. Probably didn't.
• RS

  Ryan See

  Aug 16, 2026
  2.0
  This place has literally been here forever. Never been remodeled the way staff doesn't give a s*** who's there and who isn't. And the food is mildly warm and it's it's not great. But it's close to my spots and I can eat all I want so that's how they get by I guess.
• AC

  April Chaney

  Aug 14, 2026
  1.0
  The manager with blonde white hair at the Donaldson Pike store. Shes very rude has a smart mouth. I heard customer's talking about food that's has ran out on the bar. By 10:30 she had the other end of the breakfast bar broke for lunch. Ms blondie over here the conversation too. She got smart saying these people know breakfast is over 11:00. A customer said it not 11:00 yet. We need more eggs.
• TB

  Taylor Brown

  Aug 14, 2026
  2.0
  Extremely understaffed and the old white woman who I assume was the manager was just stomping around yelling. She was yelling at staff in front of customers and also at the customers themselves. Would not lift a finger to help the staff at all and made the whole experience unpleasant in general. Food was ok.
• WF

  Wilna Fanfan

  Aug 2, 2026
  1.0
  As a healthcare worker & ex hospitality worker I know things happen. I wasn’t going to write a long review But it just doesn’t sit aright with me the experience I had it and had to witness . This was one of the worst customer service experiences I’ve ever witnessed. The manager’s behavior came across as racist. She accused a Black customer of trying to walk out without paying simply because another Black customer said goodbye. Meanwhile their friend was still at the buffet getting food. The man she accused had never even spoken to her and was not leaving. She seemed to group all the Black customers together instead of paying attention to who was actually involved. The situation escalated when the manager went outside taking pictures of people’s vehicles and license plates, including mine, even though I had absolutely nothing to do with the situation. That was completely inappropriate and made innocent customers feel targeted. Instead of handling the situation professionally, the manager argued back and forth with customers, threatened to call the police, and tried to intimidate people front of customers like accusing someone and their friend is very disrespectful so if someone disrespect you back well don’t be shocked. a manager is expected to de-escalate situations, not make them worse. Literally telling people I know you will like do something that they weren’t even thinking about doing. In the end, no one walked out. Everyone paid their bill. To accuse innocent people, group Black customers together, and treat them with suspicion based on assumptions is unacceptable. The entire experience felt racist, unprofessional, and poorly managed. I truly hope the restaurant reviews this incident, provides better training, and holds management accountable so no other customers have to experience this kind of treatment. Side note: I also feel like the servers could have helped de-escalate the situation. If you work in a restaurant and automatically assume people are going to do something wrong, that’s not a healthy way to treat customers. There is enough abundance for everyone, yet the atmosphere felt filled with suspicion instead of hospitality. Watching the manager’s behavior was embarrassing. In 2026, everyone has a smartphone, so it’s important to remember that our actions are often seen. Although she spoke to me afterward, it didn’t feel like a sincere apology or accountability. I believe the customers she publicly accused deserved an apology as well as the whole restaurant for her yelling. Also note free food doesn’t fix what happened - character and accountability do. I understand restaurant employees deal with difficult situations, including people who may try to leave without paying, but that never justifies assuming someone is guilty or treating people unfairly. Leaders should remain calm, kind, and work to de-escalate situations, not make them worse. I even tried to help calm things down, but the damage had already been done. I truly hope she reflects on how she treats people. James 1:19–20 and Matthew 7:12 come to mind: be quick to listen, slow to speak, slow to become angry, and treat others the way you want to be treated. From what I witnessed, I strongly believe race played a role, and if the customers had been white, the situation would have been handled differently. Once she began taking pictures and yelling across the restaurant, it no longer affected only those customers….it affected everyone in the building.

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