Pizza Hut - Closed

Reviews

• JH

  Jack Hoeh

  Jun 29, 2026
  1.0
  I called to place a carry out order with a coupon that won’t expire for another month. The man on the phone stopped to cough every 5 seconds of my order, and not just an ordinary cough, like the man needs a doctor cough. Which, I’m empathetic to the situation we’re in as a society and people needing to be at work, but maybe don’t have the guy who is unable stop coughing take your orders. Anyway, he took my order and told me my total was $9 more than the coupon had stated. He explained that he up charged me on every item, which is a common practice but if I specifically ask for a coupon and mentioned the price you would assume he would explain it costs more. After I requested to return the items to the original prices on the coupon, he quoted me the exact same price he did before. So I told him to have a good day and hung up. I will never go near this location again, and while I’m not a fan of Pizza Hut, my son wanted it badly so I decided to try today. That’s what I get lol
• RM

  Roger Miranda

  May 20, 2026
  1.0
  Absolutely dumbfounded by management. Not only did the store manager get my order wrong despite showing him written word for word, he did not know how to do a refund for the wrong order. The guy doesn't even know where he works. Jason Balton, the GM, is just as worthless saying that the refund has to wait until the morning without any reasoning behind it. Do yourself a favor, never go here. Never got my food corrected, never got my money back by the end of the interaction.
• MB

  Mike Blazevic

  May 12, 2026
  1.0
  Beware they might add a tip to your transaction. I paid for my food using the Pizza Hut app and at pickup they didn’t offer a receipt. Noticed a day later they added exactly 15% to the transaction. Had to dispute with my bank. Should of checked these reviews before going
• MC

  Matthew “Aaron” Cooper

  Apr 8, 2026
  1.0
  We ordered for delivery and never got our food. Called the store and the gm got an attitude and said the driver was probably lost and hung up on us. So we waited and still never got it. called the store back and got refused a refund and the Gm refused to tell us his name for a complaint. I also don't believe that was a GM because of the lack of professionalism. He hung up on us again. Customer service was no help we still haven't gotten a refund. Inorder for pizza hut to redeem themselves to me i would have to see some sort of compensation. I know pizza hut can do better the lebanon location is amazing
• MC

  Morgan Cheyenne

  Apr 8, 2026
  1.0
  I placed an order for delivery and it said it was delivered and never was. So I called the store and the general manager get an attitude with me and says that the drivers probably in the parking lot and hung up on me. I went and waited outside for a while and went back in and tried to call back for a refund and the general manager refused to give me his name for a complaint and refused my refund as well. The lack of professionalism is sickening. I just wanted my food or my money back and got neither. If I could give it a half a star I would. Judging by all the other bad reviews I should've read the reviews of this store first before I ordered. Ive spent probably hundreds to thousands at pizza hut over the last few years because it was my favorite place to eat. I will no longer be eating at pizza hut ever again. Can we do better pizza hut? Its not looking like it. I wonder if anyone else has got stolen from like i did.

Frequently Asked Questions About Pizza Hut - Closed