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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(645 reviews)

Business Details

400 Charlotte Ave, Nashville, TN
37219, United States
(615) 256-0067
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Nashville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
400 Charlotte Ave, Nashville, TN
37219, United States

Hours

Monday5:00 AM - 6:00 PM
Tuesday5:00 AM - 6:00 PM
Wednesday5:00 AM - 6:00 PM
Thursday5:00 AM - 6:00 PM
Friday6:00 AM - 6:00 PM
Saturday6:00 AM - 6:00 PM
Sunday6:00 AM - 6:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 400 Charlotte Ave in Nashville, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.9
645 reviews
5 stars
329
4 stars
115
3 stars
76
2 stars
48
1 star
77
  • LH
    L H
    5 days ago
    1.0
    Dunkin' Donuts – Central Bus Station, Nashville, TN I have been a regular customer at the Dunkin' Donuts inside the Central Bus Station in Nashville, Tennessee, for years. I stop by almost every day for either coffee or breakfast. While the customer service has never been exceptional, it has been good enough to keep me coming back—until today. On Wednesday, August 26, at around 2:30 p.m., I ordered my usual small coffee with oat milk, caramel drizzle, whipped cream, and cinnamon sugar. After taking a few sips, I could immediately tell it didn't taste right. I've ordered this same drink many times, so I know how it should taste. It seemed like the caramel and cinnamon had been left out. I politely took the coffee back and explained that it didn't taste like it had been made correctly. Instead of listening or trying to resolve the issue, the male employee (a tall, large, light-skinned man with a head wrap on his head) immediately insisted that he had made it correctly and refused to consider that there might have been a mistake. When I simply asked if he could add the caramel and cinnamon to the drink, he refused and acted as though I was an inconvenience, making it clear that he wanted me to leave in a very nasty way. Remember, I am a paying customer; his behavior toward me was like I was a wild animal on the street, waving me away. What disappointed me most wasn't the coffee—it was the complete lack of customer service. There was no apology, no offer to remake the drink, and no offer of a refund until I specifically requested one. A simple, "I'm sorry about that, let me remake it for you," would have completely changed the situation. To make matters worse, when I mentioned that I planned to leave a review about my experience, the male employee responded, with a lot of body gestures, that it didn't matter because he would still be working there regardless. That response spoke volumes about the attitude toward customers. After being a loyal customer for years, this experience has convinced me to take my business elsewhere. Customer service matters just as much as the product. I hope management holds employees accountable and understands that treating customers with respect is what keeps people coming back. Unfortunately, this experience has cost Dunkin' Donuts a loyal customer. You just lost one.
  • EH
    Emma Harris
    Jul 19, 2026
    5.0
    They are the only ones who knows how to fix my decaf coffee
  • NH
    Nelson Hollins
    Jul 12, 2026
    3.0
    Tiny tiny tiny tiny small little shop inside of a bus station. High homeless population nearby so not the safest but never the less was able to secure caffeine
  • BH
    Billy hudson
    May 20, 2026
    5.0
    Always very nice people working there
  • SN
    Seth Nashville
    May 14, 2026
    5.0
    Alexis was amazing, she always takes great care of me! My favorite coffee shop!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 400 Charlotte Ave, Nashville?

Dunkin' is open Monday to Friday from 5:00 AM to 6:00 PM, and Saturday to Sunday from 6:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup?

Yes, delivery is available daily from 6:30 AM to 5:30 PM, and the location offers both curbside pickup and delivery services.

Brand Certified Facts from Dunkin'

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Certified August 30, 2026Yext Knowledge Graph
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