DB
Dominique Burns
Jul 24, 2026
⭐ 1 STAR
I’m honestly really disappointed because this is usually my FAVORITE Domino’s, but y’all have seriously dropped the ball lately.
I placed my order at 10:09 PM. I ordered a large specialty pizza, loaded chicken bites, and bread bites. There was a special running for the large specialty pizza + loaded chicken bites for $20, so I was really looking forward to my food.
My order didn’t arrive until 11:33 PM — over an hour after I placed it. The delay was frustrating enough, but the app made the experience even worse because the tracking was completely inaccurate.
At one point, the app said my driver was already in my neighborhood, so I got ready and went to the door expecting them to pull up. Nobody was there. I checked the app again, and suddenly it said my order was still being made and that someone was checking the order for quality. Then I checked the driver’s location, and it showed they were still at the store.
When the driver finally arrived around 11:30, he knocked on my door holding TWO medium pizza boxes. I did NOT order two medium pizzas. I had to go downstairs and catch the driver before he left just to make sure I received my actual order.
Then I got upstairs, opened my food… and EVERYTHING WAS ICE COLD.
And throughout this entire experience, I couldn't get a person on the phone. I called the store several times and nobody ever answered. I tried using customer support through the app, but I was left waiting forever there too. So after waiting over an hour, dealing with completely inaccurate tracking, and trying repeatedly to get some kind of assistance, I’m just left sitting here with cold pizza and no one to actually help me.
I understand that restaurants get busy. I understand that delays happen. But this was problem after problem after problem. Late delivery, completely unreliable tracking, confusion with the order, no one answering the store phone, no timely customer support, and ice-cold food.
What makes this especially frustrating is that this is normally my FAVORITE Domino’s. I’ve had plenty of good experiences here, which is why this one is so disappointing. I wouldn't be writing this review if I didn't genuinely care about the quality of this location.
I know y’all can do better because I've experienced better from this store. I just want my favorite Domino’s back