Whataburger

Reviews

• NH

  Nathan Hill

  Oct 8, 2026
  5.0
  Jason the new night shift manager at the Lebanon location on South Cumberland was extremely professional. An item was left off my order and I spoke with Jason and he was so nice and fix the situation and couldn't get a better store manager. I will be coming back to this location.
• EH

  Erika Hankins

  Oct 8, 2026
  5.0
  Jason is an amazing Manager. He made sure all my food was fresh. Anna was also sweet and kind. They checked and made sure my order was accurate. Best Whataburger in Tennessee. 💜💜💜 Must come by and get some good eatin
• SO

  SeventhPath OFFICAL

  Oct 8, 2026
  5.0
  The New shift manager Jason was kind and respectful, and a hard worker that can handle workloads with a smile on his face. Would definitely visit again!
• DW

  Dave W

  Oct 2, 2026
  1.0
  Very disappointing experience at the Lebanon Whataburger (10/1/2026). We went through the drive-thru last night and, after already paying for our order, waited about 15 minutes before finally getting our food around 10 p.m. The wait itself was frustrating, but what bothered us more was the attitude and lack of urgency. The employees seemed like they couldn't care less how long customers were waiting. When our food was finally handed to us, there was no apology for the delay or even a simple acknowledgment of the wait. To make matters worse, after waiting that long, my burger was only lukewarm. If you're going to have a customer waiting 15 minutes for their order, you'd at least expect the food to be hot and fresh when it finally arrives. Had we not already paid, we honestly would have left and gone somewhere else. I also noticed several reviews specifically praising a manager named Jason and the efficiency of this location. I obviously can't speak to anyone else's experience, but those reviews certainly don't reflect what we experienced. Based on our visit, "efficient" is definitely not how I would describe the service. I understand that fast-food restaurants get busy and delays happen. But a 15-minute drive-thru wait, lukewarm food, and employees who seem completely unconcerned about it is just poor customer service. Even a simple "Sorry about the wait" would have gone a long way. Based on our experience, this location definitely needs improvement in both efficiency and customer service. NEVER will I visit this location again.
• AM

  Anna Celeste Montes

  Oct 1, 2026
  5.0
  Mr Jason the new over night shift manager helped me with my DoorDash order that kept getting stolen. Made sure it was fresh when I came to personally pick it up. Gave us an extra biscuit and some brownies. Amazing manager!