Dunkin'

Reviews

• SP

  Steve Porter

  Sep 24, 2026
  1.0
  THERE ARE SEVERAL REASONS TO AVOID THE DUNKIN IN LAKELAND ON HYW 64. THE PARKING LOT HAS SEVERAL LARGE POTHOLES THAT WILL ROCK YOU AND YOUR CAR IF YOU HIT THEM AND MAY DAMAGE YOUR TIRES OR BOTTOM OF YOUR CAR. RECENTLY A SMALL REPAIR WAS MADE TO TWO OF THE POTHOLES WITH BASIC ASPHALT PATCH. THIS IS JUST A PATCH THAT YOU CAN BUY AT HOME DEPOT OR LOWE'S. THE PERSONNEL MANAGING THIS LOCATION SAID THERE IS A WORK ORDER THAT HAS BEEN ENTERED TO REPAIR THE PROBLEM PROFESSIONALLY BUT NOTHING HAS BEEN DONE PROFESSIONALLY. WHEN I ASK ABOUT THE REPAIRS AND WHEN THEY MAY BE REPAIRED, I RECEIVED A RUDE AND DISRESPECTFUL REMARK FROM SOMEONE NAMED CHRISTY AND SHE SLAMMED THE WINDOWS AT THE DRIVE THRU SO HARD IN MY FACE THAT I THOUGHT THAT THE WINDOWS WOULD COME OFF THE TRACKS AND HIT ME OR MY CAR. THE PERSON'S NAME IS CHRISSY OR CHRISTY AND SHE WOULD NOT PROVIDE THE OWNERS NAME OR THE LANDLORDS NAME TO SEE WHEN THIS MAY BE REPAIRED. AND THEN YOU HAVE THIS GUY, Rich Winkles Operations Manager KNM Donuts LLC. SO I GET A PHONE CALL FROM THIS RUDE AND DISRESPECTFUL INDIVIDUAL, RICH WINKLES, THAT TELLS ME TO TAKE MY BUSINESS ELSEWHERE BECAUSE HE WOULD RATHER LOSE A LONG TIME LOYAL CUSTOMER THAN TO WORK AND FIX THE PROBLEM. I ALSO CONTACTED KAMLESH PATEL WHO SAID HE WOULD GET BACK WITH ME AFTER REVIEWING THE MANY EMAILS THAT I SENT TO DUNKIN CORPORATE. AS OF THIS DATE I HAVE NOT HEARD BACK FROM HIM, BUT THE INITIAL CONVERSATION WITH HIM LED ME TO BELIEVE THAT HE WOULD DO SOMETHING ABOUT THE PROBLEM AS WELL AS PROVIDE ME COMPENSATION FOR THE INCONVENIENCE AND TREATMENT AND DISRESPECT SHOWN TO ME FROM THE INDIVIDUALS PREVIOUSLY MENTIONED. SO, KAMLESH PATEL DID NOT GET BACK WITH ME AND HE IS ALSO AN OFFICIAL AT DUNKIN THAT HANDLES PROBLEMS LIKE THIS. I LEFT A TEXT MESSAGES, EMAILS AND PHONE CALL MESSAGES FOR KAMLESH PATEL AND NO RETURNED PHONE CALL OR TEXT OR EMAIL FROM HIM. HE'S AS BAD AS THE OPERATIONS MANAGER RICH WINKLES AND CHRISTY. NO SUPPORT, NO ACCOUNTABILITY AND NO HONESTY. ON THE CORPORATE SIDE, INCLUDING THE CEO, I HAVE NOT RECEIVED ANY SUPPORT, VERY LITTLE ACTUALLY. I DID NOT HEAR BACK FROM KAMLESH PATEL WITH DUNKIN, AND I WILL NO LONGER GO TO ANY OF THE DUNKIN LOCATIONS AND WILL NOT RECOMMEND DUNKIN TO MY FAMILY AND FRIENDS OR ANYONE READING THIS REVIEW. STARBUCKS WILL BE MY NEW HOME FOR COFFEE AND BREAKFAST SANDWICHES AND OTHER THINGS ON MY MENU. AS A LONG TIME CUSTOMER AND ONE WHO HAS SPENT A LOT OF MONEY AT DUNKIN, IT SURPRISES ME THAT SOMEONE LIKE RICH WINKLES HAS THE AUDACITY TO TELL ME TO TAKE MY BUSINESS ELSEWHERE. WHERE IS DUNKIN CORPORATE OR DUNKIN CUSTOMER SERVICE? STARBUCK'S IS LIGHT YEARS AHEAD OF DUNKIN AND AT THIS RATE, STARBUCKS WILL CONTINUE THEIR LEAD OVER DUNKIN AND DUNKIN IS CLOSING ALL LOCATIONS IN INDIA BY DECEMBER 31, 2026, BECAUSE FRANCHISE PARTNER, JUBILANT FOODWORKS CHOSE NOT TO RENEW THE EXPIRING AGREEMENT WITH DUNKIN DUE TO WEAK DEMAND AND CONSISTENT LOSSES. WILL THE NEXT CLOSINGS OCCUR IN THE US AND EUROPE AND PARTS OF THE MIDDLE EAST AND ASIA, WELL, THAT'S WHAT WE'RE GOING TO FIND OUT IN THE FUTURE IF DUNKIN FRANCISE OWNERS OR DUNKIN OWNED STORES DO NOT TAKE RESPONSIBILITY OF THEIR MANAGERS AND CORRECT THE PROBLEMS OF INSULTS AND DISRESPECT TO LOYAL LONG TERM CUSTOMERS OR ANY CUSTOMERS FOR THAT MATTER. CORPORATE CUSTOMER SERVICE IS OF NE HELP WHAT SO EVER. AS FAR AS THE EMPLOYEES DOING THE REAL WORK AT DUNKIN'S, THE HOUSTON LEVY TEAM AT DUNKIN'S IS GREAT, THE BEST ACTUALLY, AND A CLOSE 2ND IS THE GERMANTOWN PARKWAY LOCATION AND THE ACTUAL HARD WORKING TEAM AT THE DUNCAN, NOT THE MANAGEMENT, ON HWY 64 IN LAKELAND IS ALSO VERY GOOD, VERY THOUGHTFUL AND HELPFUL. WHAT IS BREAKING DOWN AND FAILING THAT STORE IN LAKELAND IS THE MANAGEMENT, PEOPLE LIKE RICH WINKLES AND SOMEONE NAMED CHRISSY OR CHRISTY AND KAMLESH PATEL IF IT MAKES ANY DIFFERENCE. I WILL NOT BE BACK OR GO TO ANY DUNKIN'S DUE TO LACK OF SUPPORT.
• MC

  Michelle Cassella

  Aug 24, 2026
  1.0
  Showed up 20 minutes before they closed having the store already ready to close with. No coffee available and the staff just shrugging when I suggested they might want to make a pot. They also had no original ground coffee available to purchase. Get it together guys
• PP

  ParisPlondon

  Jul 20, 2026
  1.0
  Everybody at the window slow blaming everything on manager cause they don't know what's going on! Asked for a frozen butter pecan they tried to charged extra for whipped cream and told me it didn't come on it... LIES when I order it regularly then proceeded to say they'll ask manager and tried to charge more.
• JS

  Jasmine Smith

  Jul 12, 2026
  1.0
  Terrible all the time at this point. Employees are continually be switched out so high turnover. They most don’t know how to make coffee u literally can’t even tell them to do basic stuff. It’s insane how terrible the service are and the terrible experiences they give. It needs to be closed down
• CC

  C C

  Jun 29, 2026
  4.0
  I wish they would bring back the cereal & milk latte! It was absolutely delicious 😋! 😊

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