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McDonald's

3.5
(3,272 reviews)

Business Details

139 E Dumplin Valley Rd, Kodak, TN
37764, United States
(865) 933-8801
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
139 E Dumplin Valley Rd, Kodak, TN
37764, United States

Hours

Monday5:00 AM - 10:00 PM
Tuesday5:00 AM - 10:00 PM
Wednesday5:00 AM - 10:00 PM
Thursday5:00 AM - 10:00 PM
Friday5:00 AM - 10:00 PM
Saturday5:00 AM - 10:00 PM
Sunday5:00 AM - 10:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 139 E Dumplin Valley Rd in Kodak, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
3,272 reviews
5 stars
1,140
4 stars
736
3 stars
583
2 stars
251
1 star
562
  • AD
    Afton Dowdy
    Jun 30, 2026
    1.0
    Ordered takeout and took over 35 minutes to get our food. Several other people in lobby were complaining about waiting at least 25 minutes for their food while they continued to serve the drive thru only. Not only that but several people asking for refunds were ignored or left waiting. Boyfriend went to the bathroom and it was dirty and broken so he was left waiting 30 minutes for the one stall to be open. Thought maybe the wait was due to it being a busy day but after reading several other reviews this is a daily occurrence.
  • RY
    Ronald Young
    Jun 29, 2026
    1.0
    29 Jun, 2026 approx 9:00 pm got home after buying dinner and daughter opened bag of double deluxe cheeseburger and large fry’s. Large globs of mayonaise spilling over edges — approx 3 to 4 large spoons. Had to scrape off. Tiny thin slice of tomato about 1.5 inches. She took a bite and stopped. I asked “What’s wrong?” Taste is not good. She opened it up again and broke it open to find it pink inside. This is a violation of undercooking in fast food hamburger which is known to have bacteria mixed in large batches so they have to cook it at high temperature to make it brown. I drove back 12 minutes to store and asked for manager. One kitchen person stepped right up and said he’d help me. I said I want the manager. I told manager it had made my daughter sick to see the uncooked meat and [ worried about ecoli or food poisoning]. Manager did not seem upset at all and I don’t think she even apologized but gave me $10:50 refund — but my daughter had the receipt at home. She paid over $11:00 so manager violated tax laws by not refunding taxes for returned order. Since this is a serious issue, I also reported it to the store owner by message on phone. I will attempt to get Sevier County Health Dept action to protect health of unwary public who use this restaurant and ask them to try to have current owner correct danger it poses to unknowing public who would think the restaurant has competent, caring, trained employees.
  • TT
    Tyler Thomas
    Jun 28, 2026
    1.0
    I ordered a breakfast sandwich on the kiosk at 1055. They waited 5 minutes before someone told me thay it was unavailable and said they switch over at 1030. The assistant general manager didn't apologize she just canceled it and handed me money and brushed off my concerns. I asked for the managers name and contact information and she just said its at the bottom of the receipt and walked off to the kitchen. She was rudist manager ive ever experienced at any mcdonalds. The level of professionalism by her was abysmal and this location/franchisee should feel ashamed. McDonald's is a weekly staple of our family and how this one manager acted has changed that. I am appaled at the level of service that was provided. This assistant general manager was the absolute worst and needs to be retrained
  • MD
    Mister Download
    Jun 25, 2026
    2.0
    Slow. Rude. Dirty. Inaccurate. Food obviously way past hold times. That is the only way I can nicely give a review of this location. The last $15 I spend at this place. I think the guy ahead of me said it best by saying..."this sure would be a nice location to put a McDonald's"
  • CB
    Crystal Brown
    Jun 6, 2026
    1.0
    One of the workers finally assisted me but the manager Christa is absolutely awful. She completely ignored the multitude of people in the lobby. I hollered excuse me, someone else hollered excuse me, I hollered mam loud enough it echoed back at me she still ignored i managed to flag a worker cause all I got was a lg sweet tea. And they finally gave it to me but I saw no one making orders placed on the upfront kiosk. Rhey were only focused on drive thru. There is no excuse. As a previous fast food manager myself im very familiar with her job. If they were short staffed so much they had no one to run lobby you go.to drive thru only. Simple. Or u call other stores for help. And or you offer explanation when hollered at on why the customers in front have been neglected. I watched most of those poor employees run the shift themselves while she just stared at the screen and packed the bags. She was not running the show just existing and wonders why she prob feels like shes drowning in lunch rush. Its bevause she is not a fit manager. She had a poor attitude when I finally was able to speak with her because one of her more responsible employees that had obviously been pulling the weight got her when I asked for her name. She avoided accountability, was short and snappy, unpleasant and unhelpful. Used to be one of my favorite mcdonalds. But for the first time ever I really about went and got my own food. Wanna know why the store burns? Its Christa. Older manager, blue shirt, glasses, dark hair, shorter.

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