Location.com logo
Brand Certified

Outback Steakhouse

4.1
(2,696 reviews)
Get DirectionsOrderDeliveryMenuWebsite

Business Details

314 A Merchant Drive, Knoxville, TN
37912, United States
(865) 281-0999
https://locations.outback.com/tennessee/knoxville/314-a-merchant-drive
GoogleFacebook

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Knoxville on I-75 and Merchants Drive.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
314 A Merchant Drive, Knoxville, TN
37912, United States

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 11:00 PM
Saturday11:00 AM - 11:00 PM
Sunday11:00 AM - 9:00 PM

Menu

1 menu · 148 items

Explore offerings from Outback Steakhouse on 314 A Merchant Drive in Knoxville, with popular aussie-approved & protein forward, lunch, appetizers, and signature steaks available at this location.

Menu

148 items

Reviews

4.1
2,696 reviews
5 stars
1,525
4 stars
546
3 stars
266
2 stars
123
1 star
236
  • RR
    Russell Reid
    5 days ago
    5.0
    Good all the time
  • AL
    Amy Long
    Sep 19, 2026
    1.0
    It has literally taken me three days to write this review because I was so frustrated by our experience Thursday night that I couldn’t even put it into words at the time. My family unexpectedly decided to meet up with another family for dinner. Before choosing a restaurant, we specifically checked closing times because we did not want to be “those people” who walk into a restaurant right before closing. We decided on Outback on Merchants Drive because it was open until 10:00 PM. I arrived around 8:00 PM—nearly TWO HOURS before closing. I went to the hostess stand and asked to put our name down for a party of seven. From the moment I approached the stand, the hostess seemed visibly irritated that we had walked in. When I told her we had seven people, she promptly told me it would be about a 15-minute wait because they only had five people working that night. I told her that was perfectly fine because the rest of our party would be arriving in about 5–10 minutes. As I was saying this, another hostess walked up. The first hostess told her we were a party of seven while sighing/blowing out a breath and rolling her eyes. The second hostess then looked at me and, in an obviously irritated tone, said it would be AT LEAST 30 minutes and probably longer for a party that size. She also rolled her eyes. At that point, the message felt pretty clear: they did not want our business. The parking lot was fairly empty, and from what we could see, there were very few customers inside. We weren’t upset about having to wait. We would have gladly waited. What bothered us was the attitude and the feeling that our simply walking through the door was an inconvenience—again, almost two hours before closing. My kids had been looking forward to eating at Outback, and we actually prefer Outback’s food, but I wasn’t going to spend our money somewhere we were made to feel unwelcome before we had even been seated. We left and went to Texas Roadhouse instead. Their parking lot was packed, and there was a substantial wait, but the difference in how we were treated was remarkable. We were greeted with smiles and made to feel welcome despite how busy they were. We happily waited for a table because we actually felt like they wanted us there. Ironically, the last time we ate at this Outback, the restaurant was also very slow, and our server commented that business had been that way pretty consistently since Texas Roadhouse opened. After Thursday night’s experience, I can understand why some customers might choose to go elsewhere. Good food matters, but so does how you treat people when they walk through the door. I even tried to give management an opportunity to address the situation before posting a negative review. The first time I called, I was told a manager was unavailable. I called again and asked to speak with a manager, and the call was disconnected. I don’t know if the employees were having a particularly bad night, if they were understaffed, or if something else was going on. I can certainly understand being short-staffed and having a longer wait because of it. What I don’t understand is making customers feel unwelcome simply for arriving at 8:00 PM when the posted closing time is 10:00 PM. Unfortunately, what should have been a simple family dinner left us feeling like our business wasn’t wanted. Based on this experience, I would be very hesitant to return to the Merchants Drive location, particularly in the evening.
  • KP
    Kinny Parrott
    Sep 6, 2026
    5.0
    ⭐⭐⭐⭐⭐ Ask for Mike—you won’t be disappointed! I’ve been to Outback twice in the last week, and both times I was lucky enough to have Mike as my server. He is absolutely fantastic! Mike is kind, considerate, attentive, and genuinely cares about making sure you have a great experience. Whatever you ask for, he takes care of it—and he does it with a great attitude. Great service can completely change a dining experience, and Mike is one of those servers who makes you want to come back. Outback is lucky to have him, and I’ll definitely be asking for Mike every time I visit. When you go in, ask for Mike—and tell him FishMan sent you! 🐠 Keep up the awesome work, Mike! ⭐⭐⭐⭐⭐
  • JS
    Jackie S
    Aug 17, 2026
    1.0
    First, I love Outback in West Knoxville. So I took my mom to merchants, since it was close to home. The vibe is definitely not the same. The guy in front was busy, and asked us to hold on. I didnt have a problem with that, and the girl that seated us was sweet. It is when our waiter came. No hi, I'm so-n-so, just what would you like to drink. Once he brought them he left. Didn't ask us if we needed sweetener or anything. I tried to look for him, but I wasn't going to break my neck. So we decided to leave and the young lady asked how was it and I said pathetic. She apologized, but she wasn't the problem. I can't identify the waiter, because he didn't give me his name! If I could give him.ZERO stars, I would
  • KB
    Krystal Beeler
    Aug 15, 2026
    1.0
    Our food order was took before several people and they had already received there orders we waited over a hr and when the manager brought our food he said he was comp our meal we ate and some of the food was cold we looked at our bill and it was exactly the amount it was supposed to be no discounts on comping the meal and the manager was asked and lied in our face saying he never said that. 4 people at our table heard him. No excuse for people to lie to your face and the manager at that. We will never be back to this location…
Read more reviews on Google

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.

Brand Certified Facts from Outback Steakhouse

This information is certified by Outback Steakhouse and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 04, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Bing
Facebook
Google
Apple
Yelp Enterprise
+100
Others