Location.com logo
Brand Certified

McDonald's

3.4
(1,253 reviews)

Business Details

7134 Oak Ridge Hwy, Knoxville, TN
37931, United States
(865) 985-9500
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7134 Oak Ridge Hwy, Knoxville, TN
37931, United States

Hours

Monday5:30 AM - 11:00 PM
Tuesday5:30 AM - 11:00 PM
Wednesday5:30 AM - 11:00 PM
Thursday5:30 AM - 11:00 PM
Friday5:30 AM - 11:00 PM
Saturday5:30 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 7134 Oak Ridge Hwy in Knoxville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,253 reviews
5 stars
415
4 stars
265
3 stars
241
2 stars
103
1 star
229
  • BB
    Big
    1 day ago
    2.0
    My experience with McDonald’s is always been mediocre, but sometimes I have something to say. This McDonald’s has a couple gentlemen who are very personable and service oriented. They do a very good job. They were the two that helped me today aside from them. I am not really sure what keeps this McDonald’s open. The food as usual, was mediocre but convenient. The bathrooms were filthy all they offer for drying hands is blowers that spread germs everywhere and were not clean. The dining room was filthy and in disrepair with seats falling apart displays missing their actual advertisements, Coke machines not working properly and ice machines that were filthy and covered in scale. I made the mistake of asking the manager for extra gravy and syrup for a meal this morning, and she nodded her head and walked away and ignored me and my needs. I gotta say again if it weren’t for the two gentlemen that helped us today one wearing a “Tom and Jerry” hoodie and the other wearing a hoodie that said something to the extent of ”you matter” I would’ve taken my food up to the counter and just asked for a refund.
  • BD
    Bridget Davis
    2 days ago
    1.0
    I want to bring an extremely disappointing experience to your attention regarding the John Farris McDonald’s on Oak Ridge Highway on 11/5. I placed an order through the app for a Happy Meal for my daughter. When I arrived, I could hear an associate using profanity at the second window. A manager came to the window and asked me to pull forward. I explained that we were in a hurry and requested a refund. I was told that they do not issue refunds after 6 p.m. and that I would have to return the following morning after 9 a.m. I explained that wasn't possible. Instead of handling a simple customer service request professionally, the general manager, who identified herself as Kaylee, began yelling across the restaurant to police officers who were there for an unrelated incident, asking them to have me removed from the property. An officer came to my window to understand what was happening. I was not being disrespectful, threatening, or disruptive. I simply wanted a refund for an order I had paid for. The officer even explained to the manager that I wasn't breaking any laws and that they were there for another call. The manager continued telling me I was out of luck, needed to contact corporate, and that she wanted me banned from the property. I contacted another John Farris location, and they advised me that there was no time restriction on refunds as long as I had my receipt. After dropping my daughter off, I returned to the Oak Ridge Highway location with my receipt, only to have another manager tell me that the general manager had a rule that no refunds were allowed after 6 p.m. I work in executive leadership, and I understand the importance of professionalism, accountability, and how leadership sets the tone for an entire team. I cannot imagine treating a customer this way, especially over something as simple as a refund. I am not just disappointed about the money. I am appalled by the manager's behavior, the unnecessary involvement of law enforcement, and the fact that I was verbally insulted while simply trying to resolve an issue. I am requesting a refund, an investigation into this manager's conduct, clarification of this alleged refund policy, and a response explaining how this situation will be addressed. Customers should never be made to feel intimidated, disrespected, or unwelcome for asking for a reasonable resolution. I expect better from a business representing the John Farris name, and I hope this matter receives the attention it deserves.
  • JR
    Jeffrey Raskin
    3 days ago
    3.0
    It was late night McDonalds chicken McNuggets…. Not sure what else to say.
  • JP
    Janette Peredia
    Oct 30, 2026
    1.0
    They always forget food, I order a Big Breakfast and had no pancakes! I’m just tired, to me have to always ask for my missing food!
  • BJ
    Belinda Jonas
    Oct 1, 2026
    1.0
    Terrible absolutely terrible disgusting wish I could take away all the stars. So on top of the store being really dirty it blows my mind that they are allowed to be open. Then there's the food the quality of the food. The idea of McDonald's I love. But when the food quality is so disgusting you can't eat this. I've ordered food at the Oak Ridge Highway spot different times of days and it doesn't matter. The burgers are pink the burgers are smashed one of mine had a shoe print on it. I've complained on the app doesn't go anywhere left voice mails no one returns my calls. You better belive I will find a way to complain with the state on this issue. You're dealing with raw meat. Its gross and then it is dripping with grease buns are so greasy they fall apart the moment you put you hands on it. Super disappointed and hope other people start to pay attention. Because many times I've been in a hurry so hungry that I've taken a few bites not thinking and then 🤔 you know that feeling when it just doesn't taste right it's off cold meat in the center and you look down. Well hope this location changes the workers out because at this point big changes lik that is what needs to happen.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 7134 Oak Ridge Hwy, Knoxville?

McDonald's is open daily from 5:30 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

What are the drive-through hours for this McDonald's location?

The drive-through is open daily from 5:30 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM and closes at 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: